Katia Rocha
Edinburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Responsible and motivated ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Caregiver
Little Helpers daycare
Alamo
02.2024 - 04.2025
- Implemented engaging activities to promote social skills and cognitive development.
- Monitored children's health and behavior, promptly reporting any concerns to supervisors.
- Facilitated communication between parents and staff to address children's needs and progress.
- Provided emotional support to children, creating a nurturing and safe environment.
- Maintained detailed records of children's daily activities and developmental milestones.
- Supported children during meal times, encouraging healthy eating habits and proper nutrition.
- Conducted regular safety checks to ensure a secure and child-friendly environment.
- Collaborated with team members to develop individualized care plans for children.
- Encouraged positive behavior through reinforcement strategies and constructive feedback.
- Facilitated playtime activities, promoting teamwork and cooperation among children.
- Maintained clean and well-organized environment for children and staff happiness and safety.
Caregiver
Little Helpers daycare
Alamo
11.2022 - 06.2023
- Implemented engaging activities to promote social skills and cognitive development.
- Monitored children's health and behavior, promptly reporting any concerns to supervisors.
- Facilitated communication between parents and staff to address children's needs and progress.
- Provided emotional support to children, creating a nurturing and safe environment.
- Maintained detailed records of children's daily activities and developmental milestones.
- Supported children during meal times, encouraging healthy eating habits and proper nutrition.
- Conducted regular safety checks to ensure a secure and child-friendly environment.
- Collaborated with team members to develop individualized care plans for children.
- Encouraged positive behavior through reinforcement strategies and constructive feedback.
- Facilitated playtime activities, promoting teamwork and cooperation among children.
- Maintained clean and well-organized environment for children and staff happiness and safety.
Sale Associate
Stripes Convenience Store
Pharr
09.2017 - 09.2018
- Processed sales transactions accurately and efficiently, enhancing overall customer experience.
- Maintained organized inventory levels to ensure product availability for customers.
- Developed product knowledge through training, enabling effective customer assistance.
- Collaborated with team members to create visually appealing merchandise displays.
- Handled cash register operations, ensuring correct change and payment processing.
- Facilitated promotional activities, increasing customer engagement and store visibility.
- Responded to customer inquiries, providing tailored product recommendations.
- Trained new employees on store procedures and customer service best practices.
- Executed daily cleaning and maintenance tasks to uphold store appearance.
- Monitored stock levels and communicated restocking needs to management.
- Identified and resolved customer complaints, maintaining a positive shopping environment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
- Processed returned merchandise according to company policies.
- Inspected purchased items for defects before handing them over to customers.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
Education
Edinburg High School
Edinburg, TXSkills
- Child development
- Individualized care plans
- Safety compliance
- Activity planning
- Team collaboration
- Parent communication
- Sales transaction processing
- Problem solving
- Attention to detail
- Lifting and transferring
- Flexible schedule
- Verbal and written communication skills
- Relationship building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Caregiver
Little Helpers daycare
02.2024 - 04.2025
Caregiver
Little Helpers daycare
11.2022 - 06.2023
Sale Associate
Stripes Convenience Store
09.2017 - 09.2018
Edinburg High School