Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katia Rodriguez

Hialeah,Florida

Summary

Dedicated Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

16
16
years of professional experience

Work History

Secretary

Medcare Home Health Agency
08.2022 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Assistant Manager

Tacobell
03.2013 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Cashier

Mc Donals
02.2009 - 03.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Wendys
01.2008 - 12.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Science - CNA, HHA

International Training Careers
Miami, FL
03.2019

Associate of Science - Ultrasound

Professional Training Center
Miami
05.2012

High School Diploma -

Miami Coral Park High School Adult Education
Miami, FL
03.2007

Skills

  • I have skills in insurance authorizations
  • I have skills to all portal insurance
  • Medical Terminology
  • Telephone Customer Support
  • Long-Term Care
  • Patient Scheduling
  • Medicare/Medicaid
  • Insurance Verification
  • Data Entry
  • Appointment Setting
  • Basic Life Support for Health Care Providers (BLS)
  • Patient Referral

Timeline

Secretary

Medcare Home Health Agency
08.2022 - Current

Assistant Manager

Tacobell
03.2013 - 01.2022

Cashier

Mc Donals
02.2009 - 03.2012

Cashier

Wendys
01.2008 - 12.2008

Associate of Science - CNA, HHA

International Training Careers

Associate of Science - Ultrasound

Professional Training Center

High School Diploma -

Miami Coral Park High School Adult Education
Katia Rodriguez