Sales Specialist
Apple
11.2024 - 01.2025
- Acquired and endorsed the core values and culture by which Apple exists and prevails.
- Worked aiming to optimally perform upon the values expected to be put into practice as a Sales Specialist, such as: welcoming diversity, continuous learning and educating, and making an impact in every opportunity presented.
- Adapted assistance approach based on each customer's unique needs/preferences; tailoring products and service offerings accordingly.
- Educated customers about newest software features and accessibility functions (mainly) on iPhone, MacBook, iPad, and Apple Watch and how to operate such through real-time demonstrations.
- Worked with customers by analyzing individual specifications through essential and adequate questions to better address solutions and needs.
- Informed and advised customers about the benefits and convenience offered with services like Apple Care and Apple at Work, and aimed to overcome objections followed by respectful open-ended questions.
- Prompted new and lasting relationships with customers of all backgrounds through amiable and enlightening communication, resulting in their liking and support for the company and long-term loyalty.
- Collaborated with respected leaders and fellow workers to obtain personal and collective growth and understanding in varying projects.
- Productively and creatively found solutions and answers with provided resources, more so in customer-active times when higher-level assistance wasn't available.
- Stayed current on Apple news and trending software and technology by attending sessions, researching, reading articles suggested on the 'Hello' and 'People' sites, and applying newly acquired knowledge into daily activities.
