Katia Villalta
San Jose,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Cold Stone Creamery
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Calvin Klein
02.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate
Zumiez
07.2022 - 02.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts - Associated in Liberal Arts And Humanities
West Valley College
Saratoga, CA12.2026
High School Diploma -
Andrew P. Hill High School
San Jose, CA05.2023
Skills
- Task Delegation
- Product and service knowledge
- Retail Operations
- Sales Strategies
- Customer Service
- Organizational Skills
- Time Management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Cold Stone Creamery
11.2023 - Current
Sales Associate
Calvin Klein
02.2023 - 11.2023
Sales Associate
Zumiez
07.2022 - 02.2023
Associate of Arts - Associated in Liberal Arts And Humanities
West Valley College
High School Diploma -
Andrew P. Hill High School
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