Proven leader and effective team player, demonstrated through a dynamic career with FDNY and Richmond County Ambulance. Excelled in structural firefighting strategies and medical response, significantly enhancing team proficiency and patient satisfaction. Leveraged leadership qualities and decision-making under pressure to mentor peers and improve emergency outcomes, embodying continuous learning and cooperation.
Hi, I’m
Katia Webster-Jennings
New York,NY
Summary
Overview
15
years of professional experience
Work History
FDNY
Fire Fighter
10.2021 - Current
Job overview
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
- Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
- Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
- Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
- Maintained optimal fire house conditions by overseeing daily equipment checks, facility repairs, and inventory management tasks.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Reduced fire hazards within the community by conducting thorough building inspections and recommending preventive measures.
- Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.
Non Profit Organization “for Firefighters”
Scheduling Coordinator
01.2022 - 07.2024
Job overview
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
Fdny Ems
EMT-Basic
04.2016 - 10.2021
Job overview
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Performed medical assessments, including airway management and splinting of fractures.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Assisted in removal of patients from hazardous or confined spaces.
- Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
- Responded to calls swiftly, providing life-saving interventions.
Richmond County Ambulance
EMT-Basic
08.2012 - 08.2016
Job overview
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Dressed and cleaned wounds, administered medications and performed other duties as needed.
- Evaluated patient histories to assess and prioritize levels of care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Delivered emotional support to patients and families.
- Trained new EMTs on proper protocols and procedures.
- Collaborated with medical doctors and other healthcare professionals.
American Girl Place
Stock Worker
10.2009 - 05.2012
Job overview
- Ensured compliance with all company regulations concerning health, safety, and proper product storage procedures.
- Coordinated with suppliers to resolve any discrepancies in shipment quantities or damaged goods received.
- Implemented loss prevention strategies while handling merchandise, reducing instances of theft or damage.
- Facilitated communication between management and stock workers regarding inventory levels, upcoming promotions, and special orders from customers.
- Assisted in the maintenance of a clean and organized stockroom, creating a safe working environment for employees.
- Collaborated with team members to manage high volumes of incoming shipments and restock items efficiently.
- Responded promptly to customer inquiries about product availability or location within the store.
- Assisted in training new stock workers on company policies, procedures, and best practices to ensure smooth operations.
- Maintained accurate inventory counts through diligent record-keeping and use of inventory software systems.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Picked and packed order items.
Education
LaGuardia Community College of The City University of New YorkLong Island City, NY
from Psychology
University Overview
Skills
- Leadership Qualities
- Teamwork and Cooperation
- Structural Firefighting Strategies
- Decision-Making Under Pressure
- Continuous Learning Attitude
- Firefighting
- Hose connections
- Medical Response
- Medication Administration
- Medical equipment usage
Timeline
Scheduling Coordinator
Non Profit Organization “for Firefighters”
01.2022 - 07.2024
Fire Fighter
FDNY
10.2021 - Current
EMT-Basic
Fdny Ems
04.2016 - 10.2021
EMT-Basic
Richmond County Ambulance
08.2012 - 08.2016
Stock Worker
American Girl Place
10.2009 - 05.2012
LaGuardia Community College of The City University of New York
from Psychology
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