Katia M Thompson
Bridgeport,CT
Summary
Organized and dedicated candidate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Front Desk Medical Receptionist
AFC Urgent Care
04.2023 - Current
- Greet and welcome patients upon arrival with a warm and friendly demeanor.
- Adheres to strict HIPAA guidelines to protect patient privacy.
- Checks patient insurance, demographic, and health history to keep information current.
- Helps patients complete necessary medical forms and documentation.
- Coordinates patient scheduling, check-in, check-out and payments for billing.
- Register(s) 40 to 80 patients daily,, using Experity
- Manages multi-line phone system and pleasantly greeted patients.
- Transcribes phone messages and relayed to appropriate personnel.
- Supports office staff and operational requirements with administrative tasks.
- Performs various administrative tasks by filing, copying and faxing documents.
- Enhances patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Assists with insurance verification tasks, expediting the billing process for both patients and providers.
- Increases accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Obtains payments from patients and scanned identification and insurance cards.
- Answers telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributes to a positive work environment through effective communication with colleagues and supervisors.
Recruitment Coordinator
Imagine Staffing (M&T Bank)
09.2022 - 04.2023
- Scheduled in person, phone, and video candidate interviews for over 175 candidates.
- Maintain a candidate tracker via Excel indicating interview requests in progress or completed.
- Serve as a point of contact for questions from Hiring Managers, Senior Leaders, and candidates.
- Promote an environment that supports diversity and reflects the company’s brand.
- Maintain internal control standards.
- Supported several job fairs.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Confirmed appointments and interviews with job candidates.
- Optimized applicant tracking system usage, keeping accurate records of candidate data for future reference.
- Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent.
Pre-Screener
The Workplace (Engage Staffing)
05.2022 - 08.2022
- Contacted tenants and landlords for prescreening .
- Verified information on submitted applications.
- Reviewed applications for missing information and documents
- Serve as point of contact for tenants and landlords regarding the status of their case(s)
- Send and respond to inquiry emails
- Verify businesses and real estate properties using CT online business search, Vision Government, and CT Assessor, Tax Office websites
- Use of Excel, Microsoft Word, Form stacks, and Yardi
- Enhanced candidate screening processes by implementing efficient applicant tracking systems and background check procedures.
Banker
People's United Bank
09.2014 - 05.2020
- People's United Bank Welcoming director
- Cross-sold credit cards, loans and other bank products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Maintained friendly and professional customer interactions.
- Evaluated client financial positions and identified most appropriate banking products.
- Educated customers on features and benefits of banking products and services.
- Assisted customers with banking needs and inquiries.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Trained new hires on customer service policies and procedures.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Balanced teller drawers and ATM cash.
Assistant Manager
Ashley Stewart
11.2009 - 05.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interacted well with customers to build connections and nurture relationships.
- Supervised and evaluated staff of 5 to 7 employees, to help improve skills, achieve daily objectives, and attain advancement.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Education
Diploma - Accounting And Finance
Central Magnet High School
Bridgeport06.2003
Skills
- Patient Relations
- Insurance Verification
- Office Administration
- Patient Registration
- Payment Collection
- Data Entry
- Epic Systems
- Calendar and Appointment Management
- Relationship Building
- Verbal and Written Communication
- Candidate Tracking
- Pre-Screening and Qualifying
Timeline
Front Desk Medical Receptionist
AFC Urgent Care
04.2023 - Current
Recruitment Coordinator
Imagine Staffing (M&T Bank)
09.2022 - 04.2023
Pre-Screener
The Workplace (Engage Staffing)
05.2022 - 08.2022
Banker
People's United Bank
09.2014 - 05.2020
Assistant Manager
Ashley Stewart
11.2009 - 05.2014
Diploma - Accounting And Finance
Central Magnet High School
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