Katiana Bones Rivera
Manor
Summary
Dedicated server and head bartender with expertise in customer service, time management, and hospitality. Proven ability to create welcoming atmospheres and mentor new staff, ensuring high levels of guest satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Server/Head Bartender
Chilis's Bar and Grill
Austin
09.2023 - 12.2025
- Provided prompt and friendly service to enhance customer experience.
- Managed multiple tables efficiently during peak hours to optimize service.
- Communicated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items and customer service protocols.
- Assisted in inventory control by monitoring stock levels and placing orders.
- Engaged with guests to create a welcoming atmosphere and build rapport.
- Utilized POS system for order processing and transaction handling.
- Developed knowledge of menu items to provide recommendations to guests.
- Completed daily cash handling and sales reporting to ensure accuracy.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
Lifeguard
Equity Aquatics
Manor
06.2022 - 08.2023
- Monitored swimmers to ensure safety in the pool area.
- Enforced all safety regulations and posted rules for patrons.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Conducted routine inspections of pool facilities to ensure compliance with safety standards.
- Responded promptly to incidents and emergencies, administering first aid as needed.
- Educated patrons on proper swimming techniques to promote safety and enjoyment.
Hostess
Casa Garcia's Mexican Restaurant
Manor
09.2022 - 06.2023
- Welcomed guests at the entrance, ensuring a friendly and inviting atmosphere
- Managed seating arrangements to optimize dining flow and minimize wait times
- Handled guest complaints with professionalism, ensuring swift resolution and satisfaction
- Managed togo orders; placed, packaged, and made sure that they were being handed out to the correct customers.
- Coordinated with servers to ensure timely service and guest satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Associate of Science - Health Sciences
Austin Community College
Austin, Texas, TX 08.2024 - 12.2025
High School Diploma - N/A
Manor Early College High School
Manor, TX 08.2020 - 07.2024
Skills
- Animal care
- Time management
- Writing Skills
- Mentoring
- Customer service
- Safe food handling
- Point of sale (POS) system operations
- Sales expertise
- Hospitality service expertise
- First aid certification
- Multilingual
Languages
- English, Expert
- Spanish, Fluent
- Korean, Beginner
Relocation Preferences
- Manor, TX
- Austin, TX
Timeline
Associate of Science - Health Sciences
Austin Community College
08.2024 - 12.2025
Server/Head Bartender
Chilis's Bar and Grill
09.2023 - 12.2025
Hostess
Casa Garcia's Mexican Restaurant
09.2022 - 06.2023
Lifeguard
Equity Aquatics
06.2022 - 08.2023
High School Diploma - N/A
Manor Early College High School
08.2020 - 07.2024