Katiana Capellan
Chicago,ILL
Summary
Dedicated and adaptable individual with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Home Care Aide
European American Association
Chicago , ILL
04.2017 - Current
- Assisted clients with bathing, dressing and incontinence care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Assessed home environment for safety hazards and made recommendations for improvement when necessary.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Billing and Collection Agent
Garda Import and Export
Santo Domingo , Dominican Republic
08.2011 - 03.2012
- Ensured compliance with company policies related to invoice generation and processing.
- Coordinated with sales team to ensure accurate billing of customers.
- Developed and maintained positive relationships with customers through effective communication.
- Provided support for internal departments regarding billing inquiries.
- Processed payments received from customers by check, money order, or electronic transfer.
Secretary
América Oro SRL
Santo Domingo , Dominican Republic
01.2007 - 02.2011
- Updated contact lists on a regular basis; created new contacts as needed.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided administrative support to the Office Manager and other staff members.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Some College (No Degree) - Modern Languages
Universidad Autónoma De Santo Domingo
Santo Domingo, Dominican Republic Skills
- Compassionate communication
- Effective teamwork
- Problem solving
- Interpersonal skills
- Professionalism
- Organizational skills
- Multitasking Abilities
- Teamwork and collaboration
- Conflict resolution
Timeline
Home Care Aide
European American Association
04.2017 - Current
Billing and Collection Agent
Garda Import and Export
08.2011 - 03.2012
Secretary
América Oro SRL
01.2007 - 02.2011
Some College (No Degree) - Modern Languages
Universidad Autónoma De Santo Domingo
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