Katiana Heath
West Jordan,UT
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
Work History
Head Coach
Kidokinetics
03.2023 - Current
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Increased overall team proficiency by using educational drills and activities.
- Promoted good sportsmanship with competing teams on- and off-field.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Cultivated team player dedication and loyalty by teaching excellent sportsmanship and commitment.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Developed team strategy based on knowledge of fundamentals, team member skills and competition statistics.
Mobile Team Lead
T-Mobile
03.2022 - 03.2023
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Continuously checked products for quality assurance according to strict guidelines.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Trained new team members by relaying information on company procedures and safety requirements.
Solution/ Member support specialist
LendingClub
07.2021 - 03.2022
- Take inbound phone calls for new members who need support in completing applications, adjusting payment amounts and dates, completing To-Do lists to get their loans approved – typically leading to 65 - 75+ calls per day
- Guide the potential borrower through the application process, while providing empathetic and professional customer service
- Listen and seek to understand the potential borrower’s goals/loan needs and tailor specific solutions using LendingClub Products
- Simplify complex processes and financial concepts and make it easy for our potential borrowers to grasp
- Adapt to new situations by thinking critically, being adaptable, and paying attention to detail
- Have a strong understanding of financial products/services with the ability to clearly convey product value via phone calls, chats and emails
- Help borrowers sort through their available options and make a decision that best benefits them financially as well as emotionally
- Be able to describe and present a full variety of relevant LendingClub products, messages and offers, including driving our members to the digital experience proactively or encouraging them to investigate the full suite of product offerings that could benefit them
- I moved a million dollars in balances moved of people debt in a month
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Resolved concerns with products or services to help with retention and drive sales.
Sales representative/ Tour specialist Salt
Clearlink/Prometheus
08.2020 - 07.2021
- Creating a life changing experience
- Finding Future Neighbor their new home
- Responding to chats and emails
- Communicating with our Neighborhood Ambassadors
- Sending quotes and prices of our Neighborhoods
- Setting virtual, in person or self-guided tours
- Working with Salesforce and Microsoft systems
- Above the average of setting tours
- Setting 50 to 150 tours a week
- In charge of all 52 Neighborhoods
Sales representative/HVAC specialist Salt Lake
Clearlink/ Enercare
07.2019 - 08.2020
- Scheduling/canceling/rescheduling/customers appointments
- Communication of Technicians arrival to and from their set destinations
- Experienced in using salesforce and microsoft systems on daily basis
- Setting to 50 to 200 appointments a week
- Exceeding in our monthly quotas
- Helping families stay safe from the weather
- HVAC specialist
- Showed what our company values are
Box Office Attendant
Vivint Smart Home Arena/Smith’s Ballpark, Salt
03.2019 - 07.2019
- Responsible for ticketing operation and sales for both Bee’s games and Vivint Arena:
- Sporting events, concerts and shows
- Face to face/phone customer service regarding upcoming events
- Monthly sales quotas for memberships
- Troubleshoot Ticketmasters/Utah Jazz apps on smartphones
- Last month sold the most kids club membership
Babysitting
01.2019 - 03.2019
- Watching my nephews and nieces
- Preparing educational activities for learning and development
- Preparing snacks
Warehouse Associate
Amazon SLC
09.2018 - 12.2018
- Communicate with Leads and fulfillment center for order accuracy and customer satisfaction
- Loading and unloading fulfillment trucks
- Loss prevention control: damaged and missing items
- Standing and walking for long periods of time
- Lifted 5 lbs to 50 lbs
- My efficiency rate was above average, ranking me within the top 3 employees
- I exceeded our company KPI of 2,500 items picked and achieved 5,000 consistently
Sales Attendant
Animal Riders
01.2018 - 06.2018
- Responsible for ride sales/ troubleshooting of the Animal riders
- Excellent customer service to ensure kids/parents had a positive experience
- Location Management of all Riders within the mall
- Cash management and bank deposits
Sales Associate
Payless
03.2017 - 11.2017
- Responsible for providing excellent customer service by creating tailored solutions for customer retail experiences
- Register, restocking and displays
- Creating store promotions using seasonal marketing
- In store/On-line order fulfillment
Education
High school diploma -
Hunter High School
Skills
- Professional Skills
- Willingness to learn
- Problem solving
- Good judgment
- Patience
- Cash management
- Willing to improve
- Active listening
- Multitasking
- Independent
- Empathy
- Reliable
- Respectful
- P>Sales expertise
- P>Critical Thinking
- P>Client Service
Timeline
Head Coach
Kidokinetics
03.2023 - Current
Mobile Team Lead
T-Mobile
03.2022 - 03.2023
Solution/ Member support specialist
LendingClub
07.2021 - 03.2022
Sales representative/ Tour specialist Salt
Clearlink/Prometheus
08.2020 - 07.2021
Sales representative/HVAC specialist Salt Lake
Clearlink/ Enercare
07.2019 - 08.2020
Box Office Attendant
Vivint Smart Home Arena/Smith’s Ballpark, Salt
03.2019 - 07.2019
Babysitting
01.2019 - 03.2019
Warehouse Associate
Amazon SLC
09.2018 - 12.2018
Sales Attendant
Animal Riders
01.2018 - 06.2018
Sales Associate
Payless
03.2017 - 11.2017
High school diploma -
Hunter High School
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