Katiana JeanPierre
Reno,NV
Summary
Proactive Nursing Assistant and Customer Service Manager with in-depth experience in patient care and team leadership. Successfully improved patient satisfaction and resolved customer issues through compassionate assistance and effective problem-solving. Skilled in patient care, infection control, medication administration, and customer relations, bringing dedication and expertise to every role.
Overview
7
7
years of professional experience
Work History
Nursing Assistant
Clipboard Health
06.2024 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Manager
Alorica LATAM
05.2019 - 11.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Nursing Student
Hospital Moscoso Puello
03.2017 - 07.2019
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
- Worked alongside experienced nursing professionals to learn new procedures.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT04.2027
Bachelor of Science - Nursing
Universidad Federico Henriquez Y Carvajal
Santo Domingo, Dominican Republic12.2019
No Degree - Office Computing
TakeCare Institute
Carrefour, Haiti06.2012
Skills
- Patient Care
- Patient Feeding
- Basic Life Support
- Direct Patient Care
- Recording vital signs
- Vital signs monitoring
- Infection Control
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Training and mentoring
- Customer Relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 30 staff members.
- Resolved product issues through consumer testing.
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Timeline
Nursing Assistant
Clipboard Health
06.2024 - Current
Customer Service Manager
Alorica LATAM
05.2019 - 11.2021
Nursing Student
Hospital Moscoso Puello
03.2017 - 07.2019
Bachelor of Science - Nursing
Western Governors University
Bachelor of Science - Nursing
Universidad Federico Henriquez Y Carvajal
No Degree - Office Computing
TakeCare Institute
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