Summary
Overview
Work History
Education
Skills
Programs
Languages
Certification
Licenses
Timeline
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Katiana Ortiz

Katiana Ortiz

The Woodlands,TX

Summary

Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Teacher

Kids R Kids Learning Academy
Spring, TX
02.2024 - 10.2025
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Remained calm and patient in student interactions to support individual growth and development.

Warehouse Supervisor

CSG
Tampa, FL
08.2024 - 12.2024
  • Monitored inventory levels and initiated re-stocking processes when necessary.
  • Created reports to track shipment progress, delivery times, and costs associated with transport.
  • Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
  • Relayed information between drivers and recipients.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Prepared inventory for shipment by attaching tags and labels.
  • Managed inventory control activities including tracking stock levels and ordering new materials when needed.

Cashier

POPEYES
11.2022 - 10.2023
  • Management of cash, card, Apple pay transactions in a timely manner.
  • Record the total amount of payments received, accounting closing.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints.

Education

High School -

COLLEGE PARK HIGH SCHOOL
01.2023

Skills

  • High level of commitment
  • Record keeping
  • Billings management
  • Complaint resolution
  • Inbound and Outbound Calling
  • Payment Processing
  • Team Development
  • Problem-solving abilities
  • Customer consulting
  • Appointment confirmation
  • Cash Handling
  • Customer Service
  • Time Management
  • Complex Problem-Solving
  • Logistics Management Knowledge

Programs

  • WINDOWS
  • MS OFFICE
  • SICOM

Languages

  • Spanish, Native
  • English, Advanced

Certification

HSI adult first aid| CPR AED all ages

Licenses

  • PHP Agency- Life Insurance

Timeline

Warehouse Supervisor

CSG
08.2024 - 12.2024

Teacher

Kids R Kids Learning Academy
02.2024 - 10.2025

Cashier

POPEYES
11.2022 - 10.2023

High School -

COLLEGE PARK HIGH SCHOOL

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Katiana Ortiz