Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katiana J Souffrant

Sebring,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Chargeback/Disputes Specialist

PSCU
01.2022 - Current
  • Analyze transactions to identify fraud and non-fraud dispute types to determine reason codes
  • Pay attention to details to mitigate financial losses, review merchants’ response, and recover funds on behalf of members
  • Create freeform letters on behalf of the Credit Union to the member to update status of dispute
  • Handle/resolve non-posted items, retrieval projects and authorization chargebacks
  • Monitor and trouble shoot daily workflow and make recommendations to management based upon volumes and trends
  • Ensure compliance with federal and state regulations in resolving issues
  • Responsible to process de-conversion and conversion files and will need to be adept at reading dispute/ fraud processing reports as well as knowledgeable of trailing activity
  • Utilize multiple resources to validate fraud/non-fraud dispute reason code(s) for accuracy before submitting as well as troubleshooting errors
  • Provide back up to documentation services when requested, to meet departmental SLA’s
  • Kept up to date on industry information, system changes, network rules and compliance issues.
  • Analyzed, researched and resolved payment claims within required timeframes.
  • Adhered to department processes, procedures and goal expectations for case investigations.
  • Kept high average of performance evaluations.

Sr Fraud Intake Coordinator

Capital One
01.2020 - 01.2022
  • Demonstrate a strong customer focus rooted in empathy
  • Embrace constant change in a fast-paced, tech-enabled environment
  • Communicate effectively with peers, management and customers
  • Exercise good judgement and independent decision-making skills
  • Effective time management and organizational skills.

Parent educator

Step Up Suncoast
01.2019 - 12.2019
  • Recruit and enroll families into the Parents as Teachers (PAT) program
  • Conduct home visits following the PAT model including the delivery of the PAT curriculum Assist
  • Parents in the development of short- and long-term family goals
  • Provide access to resources in support of family goals
  • Conduct assessments and screening activities for the family assessments and screening activities
  • Families
  • Maintain accurate and timely case notes within a web-based data management system.

Case Manager

One Hope United
04.2017 - 01.2019
  • Assessed case risk factors and eligibility for all cases on a regular basis
  • Referred members to community-based resources, care coordination
  • Provided court testimony in individual member welfare cases as required
  • Furnished all required client support and services on a case-by-case basis
  • Designed and implemented plans to ensure safety of special needs or at-risk members
  • Aided with all aspects of case planning and issue resolution.

Health Support Tech

Florida Department of Health, WIC
04.2014 - 04.2017
  • Collects and records medical data (height, length, weight, and hemoglobin levels) of WIC clients in accordance with DHM 150-24
  • Transcribes all medical data to the FL-Wise system
  • Properly maintains bio- hazardous materials according to FDOH and CHD requirements
  • Follows
  • FDOH and Lee CHD policies regarding prevention of blood borne pathogen transmission
  • Completes precertification screen for anyone walking in and requesting a WIC appointment
  • Adheres to all WIC regulations, policies and procedures as set forth in DOH 150-24
  • Provide information to the public regarding the WIC Program, classes and/or other program events.

Education

Bachelor of Science - Psychology

Peru State College
Peru, NE
12.2017

Associate of Arts (AA) Degree -

Miami Dade College
Miami, FL
08.2013

Skills

  • Financial Approvals
  • Electronic Systems
  • Resolving Disputes
  • Loss Mitigation
  • Problem Resolution
  • Financial Services
  • Claims Reviewing
  • Research and Analysis
  • Dispute Management

Languages

Haitian Creole
Native or Bilingual
English
Native or Bilingual

Timeline

Chargeback/Disputes Specialist

PSCU
01.2022 - Current

Sr Fraud Intake Coordinator

Capital One
01.2020 - 01.2022

Parent educator

Step Up Suncoast
01.2019 - 12.2019

Case Manager

One Hope United
04.2017 - 01.2019

Health Support Tech

Florida Department of Health, WIC
04.2014 - 04.2017

Bachelor of Science - Psychology

Peru State College

Associate of Arts (AA) Degree -

Miami Dade College

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Katiana J Souffrant