Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Aderholt

Branson,MO

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

The Branson Club
08.2020 - Current
  • Mentored and motivated team members to achieve challenging business goals.
  • Reported issues to higher management with great detail.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Applied effective time management techniques to meet tight deadlines.

Bank Teller

ASBT BANK
01.2019 - 08.2020
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with banking needs and inquiries.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Department Trainer

Holiday Hills Resort And Golf Club
06.2016 - 01.2019
  • Organized engaging professional development events that provided opportunities for networking and skills advancement.
  • Partnered with HR professionals to ensure all company policies were accurately communicated during orientation sessions for new hires.
  • Increased department efficiency through the creation of targeted skill-building workshops.
  • Spearheaded initiatives aimed at simplifying complex information for easy comprehension by employees at all levels of expertise.
  • Reached out to managers and team leaders to source requirements for training and identify needs.
  • Improved employee retention rates by providing ongoing support and coaching for new hires.

Front Desk Agent

Holiday Hills Resort
08.2013 - 06.2016
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Branson High School
Branson, MO
05.2013

Skills

  • Needs Assessment
  • Organizational Structuring
  • Performance Improvements
  • Operations Oversight
  • Employee Scheduling
  • Delegating Work
  • Revenue Forecasting

Timeline

Assistant General Manager

The Branson Club
08.2020 - Current

Bank Teller

ASBT BANK
01.2019 - 08.2020

Department Trainer

Holiday Hills Resort And Golf Club
06.2016 - 01.2019

Front Desk Agent

Holiday Hills Resort
08.2013 - 06.2016

High School Diploma -

Branson High School

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Katie Aderholt