Summary
Overview
Work History
Education
Skills
100 Venipunctures
Timeline
Generic

Katie Alexander

Carbon Hill,AL

Summary

I have always had an interest in the medial field as a career. I perform in all that I do with one hundred percent confidence. I am friendly, loyal, and clearly dedicated individual who has the ambition to succeed in any environment. Although I don't have extensive experience in the HealthCare Industry.

Overview

12
12
years of professional experience

Work History

Lead Server

The Pie Factory
02.2023 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Assistant General Manager

Full Moon BBQ
05.2020 - 05.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Resolved problems promptly to elevate customer approval.

General Manager

Guthrie's Homestyle Cookin'
11.2019 - 03.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Manager/Server Manager

Johnny Brusco's New York Style Pizza
03.2019 - 11.2019
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Kitchen Manager/Server

The Local
01.2019 - 04.2019
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Kitchen Manager

Full Moon BBQ
01.2018 - 07.2018
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Kitchen Manager/Assistant Manager

Full Moon BBQ
03.2014 - 11.2017
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Crew Member

Subway
07.2012 - 12.2013
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Assisted other team members to achieve goals.

Education

No Degree - Phlebotomy

Wallace State Community College - Hanceville
Hanceville, AL
07.2024

High School Diploma -

Carbon Hill High School
Carbon Hill, AL
05.2014

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership
  • Positive and Friendly Attitude
  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Sample and specimen collection
  • HIPAA Compliance
  • Patient confidentiality
  • Blood collection techniques

100 Venipunctures

During clinicals and class time, I have completed 100 successful venipunctures with different methods such as butterfly, vacutainer, and syringe draw.

Timeline

Lead Server

The Pie Factory
02.2023 - Current

Assistant General Manager

Full Moon BBQ
05.2020 - 05.2022

General Manager

Guthrie's Homestyle Cookin'
11.2019 - 03.2020

Manager/Server Manager

Johnny Brusco's New York Style Pizza
03.2019 - 11.2019

Kitchen Manager/Server

The Local
01.2019 - 04.2019

Kitchen Manager

Full Moon BBQ
01.2018 - 07.2018

Kitchen Manager/Assistant Manager

Full Moon BBQ
03.2014 - 11.2017

Crew Member

Subway
07.2012 - 12.2013

No Degree - Phlebotomy

Wallace State Community College - Hanceville

High School Diploma -

Carbon Hill High School

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