Katie Altensey
Fulton,IL
Summary
Dedicated Social Worker offering compassionate yet detailed intervention expertise. Offering comprehensive background of strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure Social Worker 2 position. Ready to help team achieve company goals.
Experienced with therapeutic interventions and patient support in behavioral health. Utilizes evidence-based practices to address mental health concerns and promote wellness. Strong understanding of crisis management and collaborative care planning.
Overview
13
13
years of professional experience
Work History
Behavioral Health Clinician
Sinnissippi Centers
2025.11 - Current
- Conducted comprehensive assessments to develop tailored treatment plans for clients.
- Facilitated individual and group therapy sessions to promote behavioral health improvement.
- Collaborated with interdisciplinary teams to coordinate care and ensure client needs met.
- Implemented evidence-based interventions to enhance client engagement and outcomes.
- Monitored progress of clients, adjusting treatment strategies as necessary for effectiveness.
- Developed individualized treatment plans for diverse populations, including children, adolescents, adults, and geriatric clients.
- Enhanced client satisfaction through providing compassionate care and fostering strong therapeutic relationships.
- Evaluated program effectiveness through collecting and analyzing data on client outcomes, using findings to inform adjustments in service delivery as needed.
- Documented client progress through maintaining detailed case notes in compliance with agency guidelines and legal requirements.
Residential Support Professional
Area Substance Abuse Council
2024.08 - 2025.12
- Provided direct support to individuals with substance use disorders, fostering trust and rapport.
- Assisted clients in developing personalized recovery plans, ensuring alignment with individual goals.
- Facilitated group therapy sessions, promoting open discussion and peer support among participants.
- Monitored client progress and documented behavioral changes accurately for treatment evaluation.
- Collaborated with multidisciplinary teams to coordinate comprehensive care services for clients.
- Implemented crisis intervention strategies, effectively managing high-stress situations to ensure client safety.
- Mentored new staff members on best practices in residential support and client engagement techniques.
- Increased resident participation in community events by identifying interests and facilitating opportunities for involvement.
- Reduced incidents of behavioral issues by proactively addressing potential triggers and utilizing effective de-escalation techniques.
- Assisted residents with medication administration, ensuring accuracy and proper documentation according to established procedures.
- Monitored resident progress through regular assessments, adjusting support strategies as needed to maximize effectiveness.
- Promoted a culture of open communication and teamwork among staff members, contributing to overall team cohesion and effectiveness.
- Provided crisis intervention services as needed, maintaining the safety of all individuals involved and collaborating with emergency personnel when necessary.
- Implemented behavior management strategies to promote positive interactions among residents within shared living spaces.
- Coordinated transportation arrangements for medical appointments or other off-site activities as part of comprehensive resident support efforts.
- Maintained a safe, clean, and comfortable environment for residents by performing routine housekeeping tasks and adhering to safety protocols.
- Fostered positive relationships with residents, their families, and interdisciplinary team members for optimal communication and collaboration.
Domestic Violence Victim Advocate
Family Resources
2023.12 - 2025.11
- Provided crisis intervention services to victims of domestic violence, ensuring immediate support and safety planning.
- Coordinated access to emergency shelter and legal resources for clients facing imminent threats.
- Developed personalized safety plans in collaboration with clients, enhancing their understanding of available options.
- Facilitated workshops on healthy relationships and self-advocacy to empower survivors and build community resilience.
- Collaborated with law enforcement and social service agencies to streamline referral processes for victim assistance programs.
- Trained and mentored new advocates on best practices in trauma-informed care and case management techniques.
- Advocated for policy changes addressing systemic barriers faced by domestic violence victims within local communities.
- Increased community awareness about domestic violence by organizing outreach events and educational workshops.
- Connected clients with essential social services such as housing assistance, financial aid, and mental health counseling.
- Developed individualized safety plans for clients, resulting in increased personal security and autonomy.
- Offered emotional support to victims during court proceedings, providing a calming presence in high-stress situations.
Family Support Specialist
Lutheran Services Of Iowa
2022.06 - 2023.07
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Documented data and completed accurate updates to case records.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Developed and implemented strategies to reduce and prevent family conflict.
- Developed rapport to create safe and trusting environment for care.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Promoted community integration by providing extensive physical, emotional and social support.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Diagnostic Scheduling Coordinator
Mercy One Medical Center
2016.02 - 2022.06
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Implemented time-blocking and schedule notifications to optimize time management.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Created and distributed agendas and other materials for scheduled meetings.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
CNA
Big Meadows Nursing Home
2015.01 - 2016.02
- Delivered high-quality care to patients in nursing home facility.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Credit Specialist
DM Services
2013.01 - 2015.01
- Managed account data and verified information with clients, past creditors and other involved parties.
- Prepared reports of findings and recommendations.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Monitored accounts for signs of fraud and non-payment issues.
- Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
- Referred delinquent accounts to collections department or outside resources.
- Updated client accounts with new information and verified data for informed credit approvals.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Kept records of customers' charges and payments.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Monitored client abilities and account information to determine appropriate credit approval decisions.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
Education
High School Diploma -
West Carroll High School
Savanna, IL2008-05
No Degree - Business Administration
Ashford University
San Diego, CAAssociate of Arts - Social Work
Clinton Community College
Clinton, IA2021-12
Bachelor of Social Work - Social Work
Walden University
Minneapolis, MN2025-02
Master of Social Work - Social Work
Walden University
Minneapolis, MN2026-11
Skills
- Crisis Situations
- HIPAA Requirements
- Community Resources
- Case Management
- Complex Cases
- Active Learning
- Child Abuse and Neglect Dynamics
- Client Advocacy
- Home Visits
- Court Proceedings
- Family Case Plans
- Mental Health Treatment Programming
- Parenting Skills
- Community Outreach Programs
- Child Abuse Prevention
- Treatment Recommendations
- Anxiety management
- Depression treatment
- Relapse prevention
- Child and adolescent therapy
- Mental health assessment
- Group therapy facilitation
- Psychoeducation
- Anger management
- Substance abuse counseling
- Clinical documentation
- Recovery strategies
- Substance abuse treatment
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
Timeline
Behavioral Health Clinician
Sinnissippi Centers
2025.11 - Current
Residential Support Professional
Area Substance Abuse Council
2024.08 - 2025.12
Domestic Violence Victim Advocate
Family Resources
2023.12 - 2025.11
Family Support Specialist
Lutheran Services Of Iowa
2022.06 - 2023.07
Diagnostic Scheduling Coordinator
Mercy One Medical Center
2016.02 - 2022.06
CNA
Big Meadows Nursing Home
2015.01 - 2016.02
Credit Specialist
DM Services
2013.01 - 2015.01
Associate of Arts - Social Work
Clinton Community College
High School Diploma -
West Carroll High School
No Degree - Business Administration
Ashford University
Bachelor of Social Work - Social Work
Walden University
Master of Social Work - Social Work
Walden University