Katie Anderson
Crestview
Summary
Dynamic professional with a proven track record at Wells Fargo, enhancing branch revenue and customer retention through exceptional customer service and strategic marketing campaigns. Skilled in relationship building and athletic coaching, I excel in creating positive environments and achieving goals. My expertise in customer needs assessment and persuasion techniques drives success and fosters growth.
Overview
18
18
years of professional experience
Work History
Physical Education Teacher
Okaloosa County Schools
08.2022 - Current
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Implemented positive reinforcement techniques to motivate students and boost their self-confidence in physical activities.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Enhanced public relations, by engaging with media and participating in interviews to increase team's visibility.
- Negotiated with sports equipment suppliers, securing high-quality gear for team at reduced cost.
- Implemented personalized training plans for athletes, resulting in improved physical fitness and performance.
- Improved team's win-loss record, by focusing on developing advanced tactical strategies.
- Boosted player recruitment, by establishing strong relationships with local schools and sports clubs.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Bank Branch Manager
Wells Fargo
03.2010 - 04.2014
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Consulted customers to boost product sales and services.
Front Office Manager
Reilly Road Animal Hospital
06.2008 - 03.2010
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Leasing Consultant
Woodstream Apartments
04.2007 - 06.2008
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
Education
Bachelor of Arts - General Studies
The University of West Florida
Pensacola, FL08-2022
Skills
- Relationship building
- Athletic coaching
- Coaching and mentoring
- Customer service
- Exceptional customer service
- Outgoing personality
- Customer needs assessment
- Upselling
- Persuasion techniques
- Goal tracking
- Upselling and cross selling
- Merchandising
Timeline
Physical Education Teacher
Okaloosa County Schools
08.2022 - Current
Bank Branch Manager
Wells Fargo
03.2010 - 04.2014
Front Office Manager
Reilly Road Animal Hospital
06.2008 - 03.2010
Leasing Consultant
Woodstream Apartments
04.2007 - 06.2008
Bachelor of Arts - General Studies
The University of West Florida
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