Katie Ansama
Garden City,MI
Summary
Dynamic professional with over 15 years of experience in customer service and support, demonstrating exceptional skills in data entry, account maintenance, and problem-solving. Proficient in a variety of software applications, including Microsoft Office 2010, OnBase, Kronos, ADP, Comdata, and AMP. Strong money handling expertise with Western Union and cash registers. Adept at providing patient transport and assisting with daily nursing duties such as bathing, feeding, and wound care while maintaining a commitment to quality care. Dedicated team player with a proactive attitude, authorized to work in the U.S. for any employer. Experienced in operating heavy machinery within warehouse settings while ensuring compliance with hazardous material protocols.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dangerous Goods Agent
FedEx Express
Romulus, MI
12.2019 - Current
- Handled freight movement with precision using a hilo.
- Scanning incoming packages.
- Loading/unloading freight from air cargo carriers/trucks.
- Ensured safe handling of hazardous materials upon arrival.
- Checking in flights and trucks into the computer.
- Assumed team leader responsibilities during absences.
- Minimized risks associated with handling hazardous materials by implementing strict safety protocols.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Licensed Massage Therapist
Canton Family Chiropractic
Canton, MI
02.2016 - Current
- Provide therapeutic massage to patients in a high volume chiropractic office.
Licensed Massage Therapist
Be Relax Spa
Detroit, MI
04.2017 - 01.2018
- Providing scalp, chair, full body Swedish and/or foot massage to passengers in need of relaxation.
Massage Therapist
Renew Therapeutic Massage
Farmington Hills, MI
03.2015 - 09.2017
- I perform hourly massages to car accident victims.
Receptionist
INDEPENDENCE VILLAGE OF PLYMOUTH
Plymouth, MI
09.2015 - 05.2017
- Answer multi-lined telephone, call out call lights when residents ring, light office cleaning, entering work orders for maintenance and housekeeping, greet visitors upon arrival, first point of contact through front door, keep a log on residents whereabouts and post when they enter and leave the building.
- Skills Used
- Exceptional customer service, computer skills, time management, data entry, problem solving, resident care
Resident Aide
Senior Home Care Solutions at Independence Village of Plymouth
Plymouth, MI
01.2015 - 09.2015
- Assist residents with daily life, i.e., wake up/dress assist, bathroom assist, shower assist, bed baths, bed changes, checking vitals/blood sugar, escorting to meals and activities, bedtime assist, assisting with any request resident and/or family requires. Answer pull cords efficiently, in a timely manner while maintaining daily duties.
- Accomplishments
- I go above and beyond to help out in any way that I can. If a resident requires something extra, I provide what they may not be able to.
- Skills Used
- Punctuality, problem solving, resident care
Customer Service Associate
Aramark Refreshment Services
Livonia, MI
01.2014 - 12.2014
- Answer phones and assist in customer problems with coffee delivery or lack thereof. Take orders over the phone. Quickly and effectively solve customer challenges regarding orders or machine problems. Enter checks daily for Accounts Receivable, make phone calls on customers who have late payments due.
- Accomplishments
- I provide superior customer service for all customers internal and external. Customers and Route Sales Representatives (drivers) call in and ask specifically for me because they know I will help them and get the job done.
- Skills Used
- Data entry, check entering, problem solving, customer satisfaction.
Vendor Analyst
Quicken Loans
Detroit, MI
07.2012 - 02.2013
- Ordered and Processed Verification of Employment for customers seeking a loan or mortgage.
- Any necessary mailing, scanning, faxing, copying.
- Ordering and Processing IRS Tax Forms.
eFunds Coordinator
Service Management Systems
Nashville, TN
02.2009 - 07.2012
- Any maintenance on Pay Cards, Purchase Cards and Fuel Cards. Instrumental in implementing the new Pay Cards to 13,000 employees. Loading and removing monies from Pay Cards. Answering phones, helping resolve any customer issues that may have risen.
- Accomplishments
- I was asked to assist in many different projects because of the job well done. I was nominated for employee of the month for always willing to go above and beyond any task.
- Skills Used
- Data entry, phone skills, computer experience, knowledge in Microsoft Office.
Transporter/Nurse Assistant
Garden City Hospital
Garden City, MI
02.2008 - 12.2008
- Transporting patients to any area in hospital via stretcher, bed or wheel chair. Entering data into computer to keep track of all transports time for each day for each patient. Bathing, assisting in feeding, cleaning patients, help assist with meds and bed changes. Assisting nurse in anything that was requested of me. Delivering and dispersing laundry to each floor when they were low and in need.
- Accomplishments
- Patient and family satisfaction
- Skills Used
- Transporting patients, cleaning laundry, taking care of patients, assisting in nurse needs.
Education
Certificate - Massage Therapy
Irene's Myomassology Institute
Southfield, MICertificate - Phlebotomy
Phlebotomy Career Training
Garden City, MI07.2019
Skills
- Communication skills
- Problem Resolution (5 years)
- 10 Key Data Entry
- Office Equipment (10 years)
- Medication Administration
- Microsoft Outlook
- Coffee Experience
- Accounts Payable
- Typing (10 years)
- Clerical (10 years)
- Data Entry (10 years)
- Microsoft Office
- Kronos
- Microsoft Excel
- Payroll
- Office Management
- Time management
- Multi-Line Phone System (5 years)
- Microsoft Word
- Freight Experience
- Accounts Receivable
Certification
- Phlebotomy Certificate
- July 2019 to Present
- Completed 6 week in class and online training and 25+ successful blood draws
- CPR Certification
- First Aid Certification
Timeline
Dangerous Goods Agent
FedEx Express
12.2019 - Current
Licensed Massage Therapist
Be Relax Spa
04.2017 - 01.2018
Licensed Massage Therapist
Canton Family Chiropractic
02.2016 - Current
Receptionist
INDEPENDENCE VILLAGE OF PLYMOUTH
09.2015 - 05.2017
Massage Therapist
Renew Therapeutic Massage
03.2015 - 09.2017
Resident Aide
Senior Home Care Solutions at Independence Village of Plymouth
01.2015 - 09.2015
Customer Service Associate
Aramark Refreshment Services
01.2014 - 12.2014
Vendor Analyst
Quicken Loans
07.2012 - 02.2013
eFunds Coordinator
Service Management Systems
02.2009 - 07.2012
Transporter/Nurse Assistant
Garden City Hospital
02.2008 - 12.2008
Certificate - Phlebotomy
Phlebotomy Career Training
Certificate - Massage Therapy
Irene's Myomassology Institute