Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie A. Patten

Lambertville

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

14
14
years of professional experience

Work History

Receptionist

Hair Theory Salon
05.2020 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Owner

Patten Oakmont Dog Sitting, LLC
01.2014 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Enhanced clients' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients' peace of mind by sending regular updates on their pets, including photos and videos.
  • Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
  • Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
  • Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.

Medical Receptionist

Menla Healthcare
08.2022 - 03.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Loan Processer / Administrative Assistant

Spreen Mortgage
08.2021 - 10.2022
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
  • Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.

Coder / Rater

Budd Van Lines
09.2014 - 08.2020
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Audited and revised pertinent driver documentation
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.

Sales Associate

Brick Farm Farmer’s Market
01.2013 - 09.2014
  • Increased efficiency by mastering various juicing equipment and blending techniques for optimal product quality.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed strong relationships with customers, resulting in increased loyalty and repeat business.
  • Contributed ideas for promotional events or collaborations that led to increased foot traffic at the juice bar location.

Service Desk Leader

The LAB Paul Mitchell Partner School
01.2012 - 01.2013
  • Developed a high-performing team by providing coaching, mentoring, and regular performance feedback.
  • Enhanced customer satisfaction with timely issue resolution and effective communication skills.
  • Managed appointment books to ensure optimal client satisfaction
  • Handled cash transactions and assist with bookkeeping.

Education

Associate’s Degree - Fine Arts with concentration in Painting

Mercer County Community College
West Windsor, NJ

Skills

  • Customer and client relations
  • Organization skills
  • Verbal and written communication
  • Schedule management
  • Office administration
  • Typing speed
  • Service-oriented mindset
  • Clerical support
  • Appointment scheduling

Timeline

Medical Receptionist

Menla Healthcare
08.2022 - 03.2025

Loan Processer / Administrative Assistant

Spreen Mortgage
08.2021 - 10.2022

Receptionist

Hair Theory Salon
05.2020 - Current

Coder / Rater

Budd Van Lines
09.2014 - 08.2020

Owner

Patten Oakmont Dog Sitting, LLC
01.2014 - Current

Sales Associate

Brick Farm Farmer’s Market
01.2013 - 09.2014

Service Desk Leader

The LAB Paul Mitchell Partner School
01.2012 - 01.2013

Associate’s Degree - Fine Arts with concentration in Painting

Mercer County Community College

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