Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
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Katie Armstrong

Creve Coeur,IL

Summary

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in the Veterinary industry. Hardworking, disciplined and reliable manager with demonstrated record of success. Willing to learn and driven to succeed at any job given. Dependable, hardworking and always present.

Overview

18
18
years of professional experience

Work History

Customer Service Coordinator

Pekin Animal Hospital
02.2022 - Current
  • Helped large customers every day with positive attitude and focus.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Established clear and effective policies governing reception.
  • Trained and regularly mentored associates.
  • Scheduling appointments: routine, urgent care, surgery, technician, medical progress.

Receptionist

Pekin Animal Hospital
10.2019 - 02.2022
  • Greeted l incoming visitors and customers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.

Veterinary Assistant

Pekin Animal Hospital
01.2013 - 10.2019
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Helped with training of new veterinary assistants.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Observed animals for signs of distress or illness.
  • Prepared and administered diets and feedings.

Nanny

Kara Yntema
01.2006 - 01.2013
  • Cared for 3 to 4 children ages newborn to 7 years old
  • Prepared meals and snacks.
  • Assisted with light housekeeping and running errands.
  • Organized and cleaned home after activities.
  • Monitored sleeping, eating, and school schedules.
  • Bathed, dressed, and helped with teeth brushing.
  • Played games, worked on puzzles, and read books.
  • Assisted with homework assignments and projects.
  • Administered basic first-aid and medication in emergency situations.
  • Taught basic life skills, manners and personal hygiene.
  • Monitored children's play activities to verify safety.
  • Transported to and from school, appointments and extra-curricular activities.

Education

High School Diploma -

Pekin Community High School
Pekin
05.2006

Skills

  • Personnel Training and Development
  • Payment Processing and Financial Transactions
  • Issue Resolution and Policy Enforcement
  • Time Management and Employee Scheduling
  • Effective Workflow Management
  • Customer Service
  • Billing, Filing, Estimations and Quotes
  • Documentation Skills
  • Microsoft Products

Affiliations

  • TAiLS (Tazewell Animal improvement of Life Society) 501c

EIN 81-1611545

Timeline

Customer Service Coordinator

Pekin Animal Hospital
02.2022 - Current

Receptionist

Pekin Animal Hospital
10.2019 - 02.2022

Veterinary Assistant

Pekin Animal Hospital
01.2013 - 10.2019

Nanny

Kara Yntema
01.2006 - 01.2013

High School Diploma -

Pekin Community High School

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Katie Armstrong