Katie Austin
Beaverton,OR
Summary
Dedicated professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Caregiver
MorningStar Senior Living
04.2023 - 12.2023
- Assisted residents with activities of daily living, promoting independence and quality of life.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Enhanced resident comfort by providing compassionate and resident-focused care, addressing individual needs and preferences.
- Documented detailed daily reports on each residents' progress, informing adjustments in care plans when necessary.
- Built and maintained rapport with residents and family members to facilitate trusting caregiver relationship.
- Documented daily activities and changes in resident condition to enable tracking history and maintain accurate records.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Mentored new caregivers, sharing best practices for attending to residents' emotional and physical needs.
Mobile Exam Scheduler
APPS Paramedical
07.2022 - 03.2023
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality. service.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Service and Engagement Team Captain
Target
09.2021 - 06.2022
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
- Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
- Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
- Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
- Monitored individual performance metrics regularly, identifying areas for improvement while recognizing exemplary contributions from team members.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Summer Teaching Assistant
Arnerich Massena
06.2021 - 07.2021
- Improved overall class participation by implementing group activities and project-based learning.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Completed daily reports on attendance, student health, and disciplinary performance.
Concessions Cashier
Levy Restaurants
12.2019 - 06.2021
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Adapted confidently to new concessions stands, associates, and tasks each shift.
- Assisted in inventory management for accurate stock levels and minimized waste.
- Handled cash transactions accurately, ensuring proper accounting and minimal discrepancies.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Managed time effectively, prioritizing tasks when faced with multiple demands simultaneously.
- Maintained cleanliness of the concession area, adhering to health and safety regulations.
Floor Associate
Coming Attractions Theater
11.2018 - 08.2019
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the company.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the company's overall success.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Offered valuable feedback during staff training sessions based on personal experience working with customers.
- Acted as a liaison between customers and management, relaying important feedback to help improve store operations.
- Maintained theater and lobby cleanliness, ensuring a welcoming environment for customers and improving overall experience.
Education
Bachelor of Arts - Communication
Portland State University
Portland, OR12.2023
Skills
- Interpersonal Communication
- Policy implementation
- Documentation
- Project Planning
- Business Writing
- Proofreading
- Adaptability
- Multitasking and Organization
- Customer Service
Timeline
Caregiver
MorningStar Senior Living
04.2023 - 12.2023
Mobile Exam Scheduler
APPS Paramedical
07.2022 - 03.2023
Service and Engagement Team Captain
Target
09.2021 - 06.2022
Summer Teaching Assistant
Arnerich Massena
06.2021 - 07.2021
Concessions Cashier
Levy Restaurants
12.2019 - 06.2021
Floor Associate
Coming Attractions Theater
11.2018 - 08.2019
Bachelor of Arts - Communication
Portland State University