Katie Austin
Worcester,MA
Summary
Empathetic and reliable personal care assistant known for strong time management and documentation skills. Committed to delivering exceptional daily living support and fostering positive client relationships to enhance overall well-being.
Dedicated personal care assistant experienced in providing compassionate care and training new staff in best practices. Skilled in medication administration and collaborating with multidisciplinary teams to create effective care plans, ensuring optimal client health and safety.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
Work History
Personal Care Assistant
Tempus Unlimited
Worcester, MA
10.2023 - 12.2024
- Assisted clients with daily living activities and personal hygiene routines.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients at all times.
- Communicated effectively with clients, families, and healthcare professionals.
- Documented client progress and reported changes in health status promptly.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Trained new staff on best practices for personal care assistance duties.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Laundered clothing and bedding to prevent infection.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Educated family members about proper techniques for caring for the client at home.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
AmberKat's Cleaning services
Katie Austin
Worcester, Massachusetts
03.2018 - 08.2020
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Trained team members on effective cleaning techniques and equipment usage.
- Supervised daily cleaning operations and ensured adherence to safety protocols.
- Conducted regular inspections to maintain cleanliness standards across facilities.
- Managed inventory of cleaning supplies and ordered as needed for operations.
- Coordinated schedules for cleaning staff to optimize workflow efficiency.
- Resolved conflicts among team members to maintain a positive work environment.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Monitored performance and provided feedback to improve team effectiveness.
- Provided guidance and support to team members when needed or requested.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Maintained records of completed tasks including work orders and time sheets.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Performed basic repairs such as replacing light bulbs or minor plumbing issues as needed.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and damp-mopped private stairways and hallways.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Livermore Falls Highschool
Livermore Falls, MESkills
- Personal hygiene assistance
- Medication administration
- Client documentation
- Daily living support
- Nutritional meal planning
- Customer service
- Time management
- Conflict resolution
- Team collaboration
- Safety compliance
- Effective communication
- Compassionate care
- Emotional support
- Training and mentoring
- Shopping and errands
- Rapport building
- Client rapport
- Light housekeeping
- Memory care techniques
- Fall prevention
- Personal errands assistance
- Meal preparation
- Household tasks
- Care plan implementation
- Medication management
- Incapacitation care
- Direct patient care
- First aid and CPR
- Companionship
- Grooming assistance
- Stress management
- Range of motion exercises
- Feeding support
- Personal hygiene
- Cooking and meal preparation
- Patient assessments
- Meal planning
- Nutrition planning
- Client relationship management
- Adaptable under pressure
- Housekeeping tasks
- Nutrition monitoring
- Behavior redirection
- Compassionate caregiving
- Activities of daily living support
- Dressing assistance
- Patient awareness
- Patient lifting techniques
- CPR certified
- Toileting assistance
- Household organization
- Patient management
- Housekeeping
- Indirect patient care
- First aid and safety
- Adaptability and flexibility
- Patient care
- Care plan assessment
- Mobility assistance
- Dependable and responsible
Languages
English
Native/ Bilingual
Timeline
Personal Care Assistant
Tempus Unlimited
10.2023 - 12.2024
AmberKat's Cleaning services
Katie Austin
03.2018 - 08.2020
Livermore Falls Highschool