Katie Avila
Palatine,IL
Summary
Results-driven Leader with over 9 years of experience in banking. Skilled in mentoring teams and streamlining operations to boost productivity and customer satisfaction. Aiming to leverage strong communication and reporting skills to drive strategic initiatives.
Overview
9
9
years of professional experience
Work History
Everyday Banking, Manager
BMO Bank
02.2017 - 04.2026
- Analyzed financial reports to identify trends and recommend strategic initiatives.
- Streamlined processes to reduce wait times and improve branch efficiency.
- Oversaw compliance with regulatory requirements, ensuring risk management protocols were followed.
- Mentored junior managers, fostering leadership skills and career development.
- Managed and motivated employees to be productive and engaged in work.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
St. Scholastica Academy
Chicago03-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Excellent communication
- Documentation and reporting
Timeline
Everyday Banking, Manager
BMO Bank
02.2017 - 04.2026
High School Diploma -
St. Scholastica Academy