Katie Bailey

• Manage team and processes for all post-close operations in HELOC lending.
• Oversee vendor relationships for security instrument recording and notary processes.
• Established security instrument curative process, preventing over $40 million loss exposure.
• Conduct auditing to support AI curation initiatives.

• Oversaw vendor selection, contracting, and integration for auto loan servicing operations.
• Collaborated with legal and compliance teams to manage governance of organizational policies.
• Established quality assurance controls to enhance auto lending processes.
• Evaluated titling operations to facilitate in-house processing and reduce costs.
• Drafted workflows and internal underwriting policies to streamline credit evaluations.

• Managed collection call center staff, overseeing E/FPD through 120+ dpd to reduce delinquency and prevent losses.
• Achieved monthly loss prevention of up to $11 million through targeted strategies.
• Led vendor onboarding, contract negotiations, and budget forecasting to enhance performance and minimize costs.
• Developed comprehensive brand-protection strategy to address impacts of natural disasters.

Established company processes for HCA Auto-Pay initiative and customer sweepstakes to drive participation.

• Relocated Total Loss and Ancillary Products teams from CA to TX, implementing process enhancements.
• Managed collections team handling 30+ delinquency accounts effectively.
• Oversaw lease buyout and support teams to ensure operational efficiency.

• Established Quality Assurance team and processes across all retail operational departments.
• Renegotiated vendor contracts, decreasing annual expenditures by over $300,000.
• Coordinated dealership liquidations while managing onsite vendors during dealer closures.