Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Katie Baker

Akron,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Touchstone Coordinator

CHC Addiction Services
02.2022 - Current
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Worked well in a team setting, providing support and guidance with outside agencies, and other departments within the agency
  • Works with the MOMS team to implement and ensure the safety of the children visiting or residing on site at Touchstone. Implementing safe sleep guidelines, and health and safety guidelines along side the MOMS coordinator and Nurse prac.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Residential Aide/ MOMS Case Manager

CHC Addiction Services, CDCA
03.2020 - 02.2022
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Offered caring companionship and emotional support.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Assessed community needs and identified resources for social and community service programs.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
  • Conducted MOMS Assessments for incoming clients.
  • Conducted GPRA interviews on clients when appropriate
  • Tracked clients using a report via excel.
  • Communicated closely with the Pediatric Nurse to ensure the babies medical needs were always met.
  • Went over safe sleep, and the guidelines for infants to remain on property with their mom. Drafted up a contract between the mother, and Touchstone to ensure safety of the baby.
  • Helped staff to ensure the client and the baby had everything they needed before leaving for the day.
  • Working knowledge with W.I.C, The Embrace Clinic, and multiple OBGYN's and pediatric offices.

Direct Support Professional

Easterseals
06.2019 - 02.2020
  • Day center
  • Community intergeneration
  • Job coaching
  • Activities
  • Transportation
  • Behavioral management
  • Crisis intervention
  • Habilitation Specialist

Direct Support

Bridges Rehabilition
05.2017 - 04.2018
  • Job Coaching
  • Behavior Management
  • Crisis Intervention (When needed)

Education

N/A - Human Services

University of Phoenix
Tempe, AZ

High School Diploma -

North High School
Akron, OH

Skills

  • Leadership skills
  • Crisis Intervention/De-escalation skills
  • Using logic to solve problems
  • Critical Thinking
  • Adaptability
  • Great Communication Skills
  • Handling Pressure
  • Relationship Building
  • Care Coordination

Certification

CPR Certification - Infant and Adult

First Aid Certification - Infant and Adult

CDCA

MHFA

Additional Information

  • Authorized to work in the US for any employer

Timeline

Touchstone Coordinator

CHC Addiction Services
02.2022 - Current

Residential Aide/ MOMS Case Manager

CHC Addiction Services, CDCA
03.2020 - 02.2022

Direct Support Professional

Easterseals
06.2019 - 02.2020

Direct Support

Bridges Rehabilition
05.2017 - 04.2018

High School Diploma -

North High School

N/A - Human Services

University of Phoenix

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Katie Baker