Katie Baldwin
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and nursing skill set to help grow practice. Positive and upbeat with excellent communication skills. Reliable medical support professional with over 20 years experience in healthcare.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Assistant
Family Wellcare Clinic
10.2019 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Called and faxed pharmacies to submit prescriptions and refills.
Certified Medication Technician
Springfield Nursing And Rehab
09.1997 - 10.2019
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
- Streamlined the medication storage process by organizing and labeling supplies according to established guidelines for easy access during busy shifts.
- Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
- Supported patients'' well-being by answering questions about their medications and educating them on potential side effects or interactions.
- Promoted patient satisfaction through compassionate communication and personalized attention during medication administration rounds.
- Increased patient comfort levels while administering injections or oral medications through gentle handling techniques and clear explanations of each step involved in the process.
- Participated in interdisciplinary team meetings to discuss patient progress, medication adjustments, or other pertinent topics related to patient care.
- Demonstrated excellent time management skills by efficiently completing all assigned tasks within specified deadlines despite high patient volumes or other challenges faced during shifts.
- Ensured strict adherence to infection control protocols during medication administration procedures to minimize cross-contamination risks.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Monitored medication storage area to maintain medication security and control.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Turned and repositioned patients to prevent bedsores.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Monitored patient responses to medication to report adverse reactions quickly.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
Associate of Science - Nursing
St. Catharine College
Springfield, KY05.2009
Certification in Medication Administration - Nursing Assistance
Elizabethtown Community And Technical College
Elizabethtown, KY07.2004
High School Diploma -
Washington County High School
Springfield, KY 06.1996
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Data Entry
- Phlebotomy
- Reliable team player
- Procedure Assistance
- CPR
- Specimens collection and processing
- Professionalism and Ethics
- Maintaining confidentiality
- Insurance Verification
- Appointment Setting
- Compassionate caregiver
- First Aid
- Anatomy and Physiology Knowledge
- Medical supply inventory
- Sterile technique
- Adaptable
- Simple dressings
- Prioritizing stat orders
- Payment Collection
- Medical billing and coding
- Dementia and Alzheimer's knowledge
- Performed EKGs
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- Associates in Science Degree
CPR/AED/First Aid Certified
Certified in Basic Life Support/CPR/First Aid/AED for Healthcare Professionals: Valid from 9/24/2022 to 9/24/2024 from National CPR Foundation
Timeline
Medical Assistant
Family Wellcare Clinic
10.2019 - Current
Certified Medication Technician
Springfield Nursing And Rehab
09.1997 - 10.2019
Associate of Science - Nursing
St. Catharine College
Certification in Medication Administration - Nursing Assistance
Elizabethtown Community And Technical College
High School Diploma -
Washington County High School
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