Katie Barton
Sinton,TX
Summary
Dynamic and results-oriented professional with extensive experience at Calallen Chiropractic, adept in patient care coordination and medical front desk management. Leveraged telephone etiquette and marketing strategies to significantly enhance patient satisfaction and practice visibility. Excelled in fostering patient relationships and streamlining appointment scheduling, achieving notable improvements in office efficiency and patient flow management.
Developed strong interpersonal and administrative skills in healthcare environment, effectively managing patient interactions and clinic operations. Transitioning to new field, seeking to leverage expertise in patient care and office management to contribute to dynamic team. Focused on delivering exceptional service and operational efficiency in diverse professional settings.
Overview
9
9
years of professional experience
Work History
Chiropractic Assistant
Calallen Chiropratic
06.2022 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using [ChiroTouch] and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
Practice Representative
Calallen Chiropractic
12.2018 - 06.2019
- Contributed significantly to continuous process improvement initiatives, leading to more streamlined and efficient workflows within the practice.
- Boosted internal collaboration among medical professionals through targeted team-building initiatives.
- Organized community outreach events to raise awareness about the practice''s services and attract new patients.
- Increased patient loyalty through effective communication strategies tailored to individual needs.
- Conducted market research to identify potential growth opportunities within the local community.
- Coordinated marketing efforts, leading to a significant increase in brand recognition and visibility of the practice.
Medical Receptionist
Sumter Medical Specialists
01.2016 - 07.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
No Degree - Medical Assistant Certficate
Auburn University
Auburn, AL06-2020
High School Diploma -
Odem High School
Odem 06-2015
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Scheduling appointments management
- Insurance verification
- Data entry efficiency
- Patient care coordination
- Patient flow management
- Patient care
- Payment collection
- Professionalism and ethics
- Electronic health records handling
- Insurance verification expertise
- Phone etiquette maintenance
- Charting
- Marketing and promotion
- Medical front desk management
- Front desk administration
Timeline
Chiropractic Assistant
Calallen Chiropratic
06.2022 - Current
Practice Representative
Calallen Chiropractic
12.2018 - 06.2019
Medical Receptionist
Sumter Medical Specialists
01.2016 - 07.2017
No Degree - Medical Assistant Certficate
Auburn University
High School Diploma -
Odem High School
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