Sarah Wilson
Lancaster,CA
Summary
Competent Sales Supervisor proactively assisting both sales management and associates with various tasks. Committed to driving success and helping to improve overall store revenues through dedication, hard work, and a pleasant demeanor.
Overview
9
9
years of professional experience
Work History
Lead Sales Manager
SEES CANDIES
11.2015 - Current
- Enthusiastically welcome customers and provide exceptional Customer Service to handle all diverse needs, including packing custom assortments at candy counter
- Proficient in POS system to scan customer purchases, calculate prices, and process transactions also complete Daily Inventory
- Provide accurate information to help customers quickly navigate store and acquire items for purchase
- Arrange merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Receive shipments and promptly restock with fresh products using proper FIFO procedures.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Training Expert
CHICK-FIL-A
07.2021 - 06.2022
- Recruiting and training new members for guest service team
- Monitor and report trainee progress, introduce new learning tools to address individual needs
- Analyze team performance and identify opportunities for additional training
- Verify long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs
- Collaborate with company leaders and department managers to determine training needs
- Update employees with latest policies, procedures and compliance standards
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Maintain clean personal appearance, model store outfits when working clothing department settings and ware uniform per company policy
- Restock supplies and prepare additional ingredients during downtime for expected busy periods
- Greet customers at counter to fulfill requests and answer questions
- Learned other teammates' work tasks to train as backup
Shift Lead/ Drive Thru Lead
PANDA EXPRESS
03.2016 - 03.2018
- Brewed coffee and tea, restocked ice and changed out soda syrup containers to keep the drink station fully operational
- Restocked serving stations to keep the team efficient and minimize customer service delays
- Maintained clean and well-organized counter to attract customers
- Completed basic kitchen and meal preparation tasks, such as sanitizing, cutting fruits and vegetables, slicing meats, and arranging garnishes
- Took orders and processed payments for dine-in, carry-out and drive-thru customers
- Cross-trained on all stations to fill in where needed and maintain strong service levels
- Operated Point of Sale system accurately to process transactions and account for all money
- Ensured that food was stored at the proper temperature as required by food safety regulations
- Maintained and operated standard cooking equipment including grills and deep fryers
- Counted down drawers, accounting for all money, and took inventory of all ingredients and supplies
Education
ANTELOPE VALLEY ADULT SCHOOL
Lancaster, CASkills
- Great Communication
- Exceptional Customer service
- Leadership
- Strong Cash Handling
- Extremely Organized
Timeline
Training Expert
CHICK-FIL-A
07.2021 - 06.2022
Shift Lead/ Drive Thru Lead
PANDA EXPRESS
03.2016 - 03.2018
Lead Sales Manager
SEES CANDIES
11.2015 - Current
ANTELOPE VALLEY ADULT SCHOOL
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