Katie Batot
Brenham,Texas
Summary
Dynamic healthcare professional with a proven track record at Baylor Scott & White Clinic, enhancing patient experience through exceptional service and strict HIPAA compliance. Skilled in EMR and patient confidentiality, I excel in team collaboration and empathy, significantly improving patient satisfaction. Passionate about leveraging healthcare systems knowledge and interpersonal skills to deliver outstanding care.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Baylor Scott and White Clinic
Brenham, TX
01.2025 - Current
- Greeted patients upon arrival and verified patient information.
- Responded to patient inquiries regarding account status.
- Reviewed outstanding balances on accounts regularly to ensure accuracy.
- Provided general customer service support by answering questions about services provided by the practice.
- Processed payments from patients, including cash, check, or credit card transactions.
- Educated patients on available payment plans and financial assistance options.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Office Coordinator
AccentCare
Brenham, TX
04.2024 - 12.2025
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted audits to ensure accuracy of payroll data.
- Tracked vacation accruals and sick leave balances for all employees.
- Ensured compliance with all applicable federal, state, local laws related to payroll administration.
- Coordinated with IT staff on system upgrades or troubleshooting issues when needed.
- Reviewed all documentation prior to filing it away to make sure it was accurate and complete.
- Answered inquiries from external sources regarding access to specific records per company policy.
- Kept track of professionals' continuing education and licensing requirements.
Administrative Specialist
AccentCare
Brenham, TX
04.2023 - 04.2024
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Responded promptly to customer inquiries regarding product features or services offered.
- Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
- Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.
- Performed data entry tasks in an accurate and timely manner.
Quality Control Technician
Blue Bell Creameries
Brenham, TX
02.2021 - 10.2023
- Developed corrective action plans when needed to resolve quality issues.
- Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
- Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
- Investigated customer complaints related to product quality issues.
- Performed quality control checks on all batches prior to release from production line.
- Cleaned, sanitized, and maintained work areas according to established protocols.
- Followed strict health and safety guidelines when handling food products.
- Trained new employees on proper use of equipment as well as safety procedures related to food handling.
Quality Coordinator
HDL Research Lab
Brenham, TX
10.2022 - 03.2023
- Analyzed data collected from testing laboratories for accuracy and completeness of results prior to release of products into the market place.
- Maintained records including documentation of test results, Quality Assurance and Control activities and other pertinent information related to product quality control.
- Reviewed incoming material against purchase orders for conformance with specified requirements prior to acceptance or rejection.
- Implemented corrective action plans for process improvement initiatives based on audit findings.
- Ensured all necessary documentation is completed accurately according to company policies and procedures.
Patient Care Technician/Health Unit Coordinator
Baylor Scott & White Medical Center
Brenham, TX
06.2020 - 02.2021
- Provided emotional support to patients and their families during difficult times.
- Instructed new employees on proper techniques of performing daily tasks.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Helped create a safe environment by following infection control policies.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Provided direct patient care and assistance to healthcare team members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted with patient admissions, discharges and transfers.
Certified Nursing Assistant
Bellville Medical
Bellville, TX
10.2019 - 06.2020
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided emotional support to family members regarding end-of-life decisions.
- Cleaned and sanitized patient rooms according to established protocols.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Participated in educational programs related to nursing assistant skills development.
- Transported patients to treatment units, using wheelchair or stretcher.
- Observed patients for any changes in their physical or mental condition.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells or intercom systems to determine resident needs.
Education
Some College (No Degree) - Pharmacy Technician
Blinn Workforce
Brenham, TX05-2020
Phlebotomy
Blinn Workforce
Brenham, TX06-2017
Certified Nurse Aide
Blinn Workforce
Brenham, TX05-2011
High School Diploma -
Parkway Christian School
Spring, TX06-2009
Skills
- Healthcare systems
- Patient confidentiality
- Professionalism and ethics
- Appointment scheduling
- EMR
- Training coordination
- Phone and email etiquette
- Data entry
- Information collection
- HIPAA compliance
- Payment processing
- Customer service
- Patient registration
- Scheduling diagnostic procedures
- Electronic health records
- Verbal and written communication
Timeline
Patient Service Specialist
Baylor Scott and White Clinic
01.2025 - Current
Office Coordinator
AccentCare
04.2024 - 12.2025
Administrative Specialist
AccentCare
04.2023 - 04.2024
Quality Coordinator
HDL Research Lab
10.2022 - 03.2023
Quality Control Technician
Blue Bell Creameries
02.2021 - 10.2023
Patient Care Technician/Health Unit Coordinator
Baylor Scott & White Medical Center
06.2020 - 02.2021
Certified Nursing Assistant
Bellville Medical
10.2019 - 06.2020
Some College (No Degree) - Pharmacy Technician
Blinn Workforce
Phlebotomy
Blinn Workforce
Certified Nurse Aide
Blinn Workforce
High School Diploma -
Parkway Christian School
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