Katie Bellenkes
Yorba Linda,CA
Summary
High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Polished in managing client relations, liaising with internal stakeholders and managing vendor relationships. Proficient in Excel and Salesforce.
Overview
11
11
years of professional experience
Work History
Student Intake and Training Assistant
Associated Builders & Contractors, Inc. - Southern California
Anaheim, CA
01.2022 - Current
- Prepared materials for skills development classes.
- Coordinated recruitment of training program participants.
- Evaluated training delivery methods to optimize effectiveness.
- Developed and implemented training programs related to the trade applied for.
- Coordinated day-to-day administration and logistics of face-to-face training courses.
- Scheduled venue, prepared course materials and formatted and branded materials to facilitate smooth training session.
- Scheduled and Instructed 3 week intake process
- Liaised with trainers and participants to provide logistical and technical support before, during and after learning course.
- Filed, organized and archived training materials to support future training sessions.
- Created a detailed continuity binder
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Graded and instructed TABE test for 40+ students.
- Planned and instructed interview process with contractors and applicants
- Planned and conducted orientation class.
Administrative Assistant
Reborn Cabinets Inc.
Anaheim, CA
10.2015 - 12.2021
- Administrative assistant for $60M kitchen and bath company with multiple locations
- Liaised between customers, sales staff and technical engineers staff to provide updated project status
- Sole person promoted to audit and enter all new contract information for exclusive partnership with Costco clients
- Sole person to handle and update all Costco customer issues and escalations
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards
- Maintained staff directory and company policy handbook for human resources department.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- In contact with clients from beginning to end of their project.
- Followed up with clients and audited their HIA to make sure everything was accurate before sending information to manufacturing department, then following up with customers letting them know when to expect their project to start and closer to start date as well as informing specific dates of installation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Sorted and distributed office mail and recorded incoming statements for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Prepare New Client booklets
- File PBGC Forms
- Preparation of forms 5558
- Data Entry
- Prepare Data Requests
- File Year End 1099-R
- Prepare year-end Government Forms
- Scan/Shred
Customer Service Associate
Los Caballeros Raquet Club
Fountain Valley, CA
06.2014 - 05.2018
- Greeted club members; assisted with any issues or concerns members had regarding their entry and membership
- Summer camp counselor for youngest campers; ages 2-6 years old
- Supervised kids ages 7 weeks -12 years old in child care department for members
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Distributed food, napkins and beverages in preparation for snack time.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Marina High School
Huntington Beach, CA06.2015
Skills
- Data entry documentation
- Employee training and development
- CRM and office management software(Salesforce, Lead Perfection, Five9, Flashpoint)
- Basic Quickbooks knowledge
- Word Perfect
- Excel spreadsheets
- Advanced MS Office Suite knowledge
- PC proficient
- Technologically savvy
- Microsoft
- Strong interpersonal skills
- Data organization
- Organization and efficiency
- Time management
- Microsoft Office
- Operational processes
- Scheduling and calendar management
- Multitasking and prioritization
- Customer relations
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Document and File Management
- Appointment Coordination
- Fast Learner
- Report Preparation
- Confidentiality and Data Protection
- Reception Duties
Timeline
Student Intake and Training Assistant
Associated Builders & Contractors, Inc. - Southern California
01.2022 - Current
Administrative Assistant
Reborn Cabinets Inc.
10.2015 - 12.2021
Customer Service Associate
Los Caballeros Raquet Club
06.2014 - 05.2018
High School Diploma -
Marina High School
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