Katie Belless
Medford
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Proven management experience including on-call availability to support staff, resolve urgent issues, and ensure operational continuity. Adept at stepping into roles quickly and implementing positive changes to drive company success. Focused on leveraging training, performance monitoring, and morale-building techniques to maximize employee engagement and productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Med Tech/Caregiver
Prestige Arbor Place
Medford
08.2021 - Current
- Facilitated communication between residents, families, and healthcare providers.
- Provided direct care services including bathing, dressing, grooming, toileting, feeding.
- Administered medications as prescribed by physicians according to established policies and procedures.
- Make sure all other med techs are following guidelines and protocols.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Administered medications to patients according to prescribed schedules.
- Maintained accurate medication records in compliance with regulations.
Caregiver
The Center for Disability Services
Medford
01.2009 - Current
- Provided compassionate personal care to special needs clients in daily activities.
- Performed light housekeeping tasks including laundry, vacuuming, dusting and preparing meals.
- Assisted clients with medication management and health monitoring.
- Maintained a safe and clean living environment for clients.
- Facilitated communication between clients and healthcare providers.
- Supported mobility and transportation for client appointments and outings.
Assistant Manager
KFC Lariot
Central Point
08.2017 - 12.2020
- Planned and prepared workflow schedules, delegating tasks for 6-member team.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Delegated daily tasks to team members to optimize team productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Housekeeping Supervisor
Shilo Inn
Medford
06.2016 - 03.2020
- Removed trash and dirty linens from room attendant carts.
- Managed team of 4 personnel in busy hotel with 30 rooms.
- Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
- Scheduled team of 5 housekeepers to maintain efficient staff levels during peak periods, including holidays.
- Stocked room attendant carts with supplies.
- Reviewed employee performance and devised improvement plans.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Submitted repair requests to maintenance team.
General Manager
KFC
Medford
05.2018 - 11.2018
- Took on general manager for couple months till trained a new one.
Production Associate
Goodwill
Central Point
01.2015 - 12.2016
- Examined final products to check conformance with quality and design standards.
- Completed product assembly according to standardized procedures.
- Assembled products from raw materials and completed inspections.
- Organized all project components on work tables according to work flow.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
Education
GED -
North Medford High School
Medford, OR04.2009
Skills
- Customer relations and service knowledge
- Leadership and team management
- Supervisory experience
- Cash handling and register operation
- Caregiving and patient care
- Meal preparation and dietary support
- Store and inventory management
- Cleaning and sanitation practices
- Medication administration and vital signs monitoring
- Memory, dementia, and Alzheimer's care
- Senior and home care services
- Hospitality experience
- Schedule management
- Staff training and development
- Problem solving
- Time management
- Attention to detail
Certification
- Food Handler Certification, Present
- CPR/First Aid, Present
Willing To Relocate
- White City, OR
- Central Point, OR
- Medford, OR
Personal Information
Authorized To Work: US for any employer
Timeline
Lead Med Tech/Caregiver
Prestige Arbor Place
08.2021 - Current
General Manager
KFC
05.2018 - 11.2018
Assistant Manager
KFC Lariot
08.2017 - 12.2020
Housekeeping Supervisor
Shilo Inn
06.2016 - 03.2020
Production Associate
Goodwill
01.2015 - 12.2016
Caregiver
The Center for Disability Services
01.2009 - Current
GED -
North Medford High School