Katie Benford

• Supervise 165+ projects from project start through PTO by prioritizing needs and delegating assignments.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Facilitated meetings between team members and stakeholders to establish clear expectations and maintain alignment throughout the duration of the project.
• Streamlined project processes by implementing efficient coordination strategies, resulting in timely completion of tasks.
• Collaborated with key stakeholders to define project requirements accurately, establishing a solid foundation for successful implementation.
• Enhanced team collaboration with effective communication and regular status updates on project progress.
• Resolved any issues or conflicts that arose during projects promptly, minimizing delays or disruptions in work processes.
• Maintained flexibility in responding to unexpected challenges or changes in priorities, swiftly adapting schedules as necessary without compromising overall project objectives.
• Elevated client satisfaction levels with accurate, transparent communication regarding schedule adjustments and their impact on project delivery dates.
• Supported the successful execution of multiple simultaneous projects with efficient time management strategies.
• Collaborated with cross-functional teams to identify risks, mitigate potential delays, and adjust schedules as needed.
• Analyzed project performance data to identify areas of improvement.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
• Monitored project progress, identified risks and took corrective action as needed.
• Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
• Streamlined communication between clients and internal teams for seamless project execution.
• Escalated issues to appropriate channels as necessary.
• Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
• Maintained open communication by presenting regular updates on project status to customers.

Increased companies yearly revenue by $500k

• Maintained Provider & Employer choice of the year, 3 years in a row.
• Defined, implemented, and revised operational policies and guidelines.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
• Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
• Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
• Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
• Implemented quality control measures to maintain high standards of service delivery.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Assisted in recruiting, hiring and training of team members.
• Self-motivated, with a strong sense of personal responsibility.
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Developed systems and procedures to improve operational quality and team efficiency.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
• Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
• Conducted regular reviews of ongoing clients, updating clients on progress and making adjustments as needed.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Maintained strict confidentiality of sensitive client information in accordance with HIPAA regulations.
• Created customized care plans tailored to each client's unique needs, promoting optimal well-being and self-sufficiency.
• Conducted thorough client assessments to determine appropriate services and resources needed for successful outcomes.
• Developed and maintained positive relationships with clients and colleagues.
• Established long-term relationships with clients by consistently delivering exceptional service.
• Updated policies and procedures, leading continuous improvement of resident assessments and care.
• Completed resident assessments in accordance with current regulations and guidelines.
• Served as a trusted point of contact for internal stakeholders regarding all aspects of client care coordination efforts across departments.
• Collaborated closely with cross-functional teams to drive process improvements that enhanced overall service delivery.
• Organized regular team meetings focused on sharing best practices and discussing opportunities for growth within department.
• Facilitated timely resolution of billing inquiries, leading to improved cash flow and reduced outstanding balances.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Trained staff on operating procedures and company services.
• Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.