Jonathan Myers
Lexington,NC
Summary
Adaptable professional with 17 years of experience and a proven knowledge of customer service, customer communications, and conflict resolution. Aiming to leverage my skills to successfully fill any role at your company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Warehouse Packer
Aldi Warehouse
Salisbury, NC
01.2023 - 07.2023
- Assembled and packed orders according to customer specifications.
- Verified accuracy of items picked against packing list.
- Operated forklift to move, load, and unload materials from trucks or other vehicles.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
- Organized warehouse inventory and stocked shelves with incoming deliveries.
- Labeled boxes, containers, and pallets for shipment purposes.
- Used handheld scanners to track inventory movement within the warehouse system.
- Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
- Performed routine maintenance checks on equipment such as forklifts and hand trucks.
- Stacked cartons onto appropriate pallets according to size and weight restrictions.
- Identified damaged or defective products upon receipt and reported them accordingly.
- Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
- Reported any damages or discrepancies observed during operations to supervisor.
- Followed safety protocols while operating machinery such as conveyors and hoists.
- Transported goods between different departments using material handling equipment.
- Inspected finished product packaging for quality assurance before sending out orders.
- Used pallet jacks to move items to and from warehouse locations.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Assembled cartons, crates, and containers to prepare for shipping.
- Trained new employees regarding warehouse procedures and standards.
- Created shipping labels with complete details in warehouse management system.
- Inspected outgoing shipments to maintain quality assurance standards.
- Operated forklift and pallet jack to transport heavy loads.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Resolved packing issues promptly to avoid delays in the shipping process.
- Provided feedback on packing materials and supplies to reduce waste and cut costs.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Customer Service Staff
PUBLIX SUPERMARKETS
Winston Salem, NC
10.2009 - 11.2022
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Provided product information to customers and addressed all questions promptly and knowledgeably.
- Handled cash transactions accurately by following established procedures.
- Processed returns efficiently and effectively according to company policy.
- Assisted customers with locating products throughout the store.
- Maintained an organized work environment, including stocking shelves and organizing displays.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Recognized potential security risks or fraudulent activity within the store during shifts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Meat Cutter
PUBLIX SUPERMARKETS
Winston Salem, NC
10.2009 - 11.2022
- Wrap, weigh, label, and price cuts of meat.
- Prepare and place meat cuts and products in the display counter, so they will appear attractive and catch the shopper's eye.
- Prepare special cuts of meat ordered by customers.
- Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry, and fish, to prepare meat in cooking form.
- Receive, inspect, and store meat upon delivery to ensure meat quality.
- Shape, lace, and tie roasts using a boning knife, skewer, and twine.
- Supervise other butchers or meat cutters.
- Record quantity of meat received and issued to cooks, and/or keep records of meat sales.
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Disposed of expired meats in accordance with food safety regulations.
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Complied with federal, state and local sanitation regulations and department procedures.
- Followed emergency procedures in event of workplace accidents.
- Trained employees on safety and protective clothing guidelines to minimize injuries.
- Supplied and trained personnel on matters of cleanliness, client interactions and various types of meat cuts.
- Expertly deboned and trimmed meats with precision to minimize waste.
Construction Worker
CONCRETE LMC
St. Augustine, FL
01.2006 - 01.2007
- Clean or prepare construction sites to eliminate possible hazards.
- Read plans, instructions, or specifications to determine work activities.
- Signal equipment operators to facilitate alignment, movement, or adjustment of machinery, equipment, or materials.
- Dig ditches or trenches, backfill excavations, or compact and level earth to grade specifications using picks, shovels, pneumatic tampers, or rakes.
- Position, join, align, or seal structural components, such as concrete wall sections, or pipes.
- Measure, mark, or record openings or distances to layout areas where construction work will be performed.
- Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations according to project plans or specifications.
- Erect or dismantle scaffolding, shoring, braces, traffic barricades, ramps, or other temporary structures.
- Position or dismantle forms for pouring concrete using saws, hammers, nails, or bolts.
- Lubricate, clean, or repair machinery, equipment, or tools.
- Operate jackhammers or drills to break up concrete or pavement.
- Smooth or finish freshly poured cement or concrete using floats, trowels, screeds, or powered cement finishing tools.
- Mop, brush, or spread paints, cleaning solutions, or other compounds over surfaces to clean them or to provide protection.
- Mix, pour, or spread concrete using portable cement mixers.
- Grind, scrape, sand, or polish surfaces such as concrete, marble, terrazzo, or wood flooring using abrasive tools or machines.
- Tend machines that pump concrete, grout, cement, sand, plaster, or stucco through spray guns for application to ceilings or walls.
- Apply caulking compounds by hand or caulking guns to protect against the entry of water or air.
- Apply weather-stripping to reduce energy loss.
Bagger/Cashier
HARRIS TEETER
Greensboro, NC
01.2005 - 01.2006
- Greet customers entering establishments
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Sort, count, and wrap currency and coins
- Offer customers carry-out service at the completion of transactions
- Cash checks for customers
- Pay company bills by cash, vouchers, or checks
Education
Cybersecurity
Forsyth Technical Community College
Winston-salem, NC05-2025
High School Diploma -
ST. AUGUSTINE HIGH SCHOOL
St. Augustine, FL06.2008
Skills
- Time Management
- Issue Resolution
- Attention to Detail
- Order Accuracy
- Work Area Maintenance
- Equipment Maintenance
- Issue Escalation
- Relationship Building
- Team training and development
- Customer Engagement
- Troubleshooting
- Technical Support
- Coaching abilities
- Networking abilities
- Negotiation Skills
References
References available upon request
Accomplishments
- Phi Theta Kappa Honor Society
- National Technical Honor Society
- 4.0 GPA Student
- Database Foundations: Intro to Databases
Certification
- Certificate of completion in Cybersecurity at Forsyth Technical Community College
References
References available upon request.
Timeline
Warehouse Packer
Aldi Warehouse
01.2023 - 07.2023
Customer Service Staff
PUBLIX SUPERMARKETS
10.2009 - 11.2022
Meat Cutter
PUBLIX SUPERMARKETS
10.2009 - 11.2022
Construction Worker
CONCRETE LMC
01.2006 - 01.2007
Bagger/Cashier
HARRIS TEETER
01.2005 - 01.2006
Cybersecurity
Forsyth Technical Community College
High School Diploma -
ST. AUGUSTINE HIGH SCHOOL