Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Miscellaneous
Timeline
Generic
Katie Bennett

Katie Bennett

Beach Park,Illinois

Summary

Seasoned customer service leader with over 20 years of experience in customer service, packaging, and retail management. Known for building strong customer relationships, driving operational excellence, and fostering inclusive, collaborative work cultures. Skilled at leading high-performing teams, optimizing processes, and achieving KPIs while maintaining a positive, engaging environment. Passionate about sustainability, continuous improvement, and aligning customer needs with business goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Manager at

Greif Packaging & Tri-Sure Closures
Delaware, OH
11.2023 - Current
  • Lead and mentor a team of customer service professionals, fostering a collaborative, high-performing environment, aligned with business priorities.
  • Partner cross-functionally with supply chain, operations, and sales teams to resolve complex challenges, and implement creative supply chain solutions.
  • Develop and monitor KPIs to improve customer satisfaction, operational efficiency, and cost reduction.
  • Ample continuous improvement initiatives, identifying process gaps, and implementing solutions to enhance service quality and customer experience.
  • Strengthened customer relationships by proactively addressing concerns, understanding needs, and delivering solutions that align with strategic goals.
  • Improved order execution processes by developing clearer CS validation processes, and training to ensure accuracy with regions.

Customer Experience Team Lead at

Veritiv Corporation
Libertyville, IL
03.2017 - 07.2023
  • Assisted with the implementation of process improvements that reduced errors and increased operational efficiency.
  • Coordinated order fulfillment, inventory restocking, and issue resolution between customers, sales, warehouse, operations, and pricing updates, weekly, monthly, and quarterly.
  • Delivered proactive, solution-oriented service to customers and vendors while ensuring compliance with corporate standards, and maintaining excellent customer satisfaction.
  • Managed customer escalations and resolved complex service issues, maintaining client trust and loyalty.

Education

Bachelor of Science - Marketing

Ashworth College
Norcross, GA
07-2024

Associate of Arts - Sales And Hospitality

Ashworth College
Norcross, GA
01-2012

Skills

  • Customer Service Excellence & Leadership
  • Process Optimization & Continuous Improvement
  • Team Building & Staff Development
  • Strategic Problem Solving & Communication
  • Packaging Materials & Logistics Expertise
  • Retail operations and visual merchandising
  • Sustainability & Cost Management
  • Financial Oversight & Budget Control
  • Microsoft 365, LN/SBP, Outlook, Moderate Excel, Word, Adobe Pro

Accomplishments

  • #BeLegendary Customer Service Excellence – Greif (Dec 2024)
  • Customer Experience Person of the Year – Veritiv (2020)
  • Lead of the Month - Bass Pro Shops (2014)

Certification

  • Six Sigma Foundations (2025)
  • Coaching for Continuous Improvement and 15+ upon ask

Miscellaneous

  • References available upon request
  • Additional experience involves sales, transportation, AR/AP, and Marketing - can provide at your request Bass Pro Shops Team Lead (3.5 years) and Customer Service Supervisor at Dominick's Finer Foods (12 years.)

Timeline

Customer Service Manager at

Greif Packaging & Tri-Sure Closures
11.2023 - Current

Customer Experience Team Lead at

Veritiv Corporation
03.2017 - 07.2023

Bachelor of Science - Marketing

Ashworth College

Associate of Arts - Sales And Hospitality

Ashworth College

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