KATIE BENNETT
Greencastle,IN
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager – Health Information Management
National HSC - Parallon
12.2024 - Current
- Support division HIM departments and executive leadership for 8 facilities daily and additional 7 weekly.
- Proactively manages, including corresponding communications and escalation paths, significant issues in HIM operations (e.g., backlogs, turnover), status of projects, barriers and successes.
- Serves as Co-Facility Privacy Official, completing investigation and reporting HIPAA Privacy issues.
- Developed strategic plans to optimize resource allocation and improve departmental performance.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Assists in the development of strategy, specific goals, objectives, budgets, and performance standards relative to the facility HIM operations.
- Creates and coordinates training and education of HIM staff.
- Implements standardized policies and procedures, tools, resources, and educational Materials.
Senior Manager
HIM – Corporate Parallon
11.2022 - 12.2024
- Led large scale EHR implementations effectively to optimize operations.
- Managed cross-functional teams to enhance workflow efficiency and reduce operational bottlenecks.
- Implemented training programs for staff development, fostering a culture of continuous improvement.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Served as Subject Matter Expert on numerous HIM topics including (but not limited to): Provider Deficiencies, HIPAA compliance, Document Imaging, Chart Analysis, Unbilled.
- Created tools used enterprise wide in collaboration with stakeholders and developers, Led implementation of tools.
- Determined trends in operational performance and identifies process improvement opportunities including but not limited to HIM front office operations, record reconciliation, and unbilled.
- Created Coding education for quality and billing compliance.
- Participated in regular Chargemaster updates.
Client Services Manager
HCCS
02.2022 - 11.2022
- Account Management of 50+ large facilities across the US.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company's reputation.
- Led client onboarding processes, enhancing customer satisfaction and retention.
- Developed and implemented service strategies to optimize client engagement.
- Coordinated cross-functional teams to streamline project delivery and improve efficiency.
- Managed complex client accounts, ensuring timely resolution of issues and inquiries.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Director Health Information Management, Privacy Official
Terre Haute Regional Hospital - Parallon
01.2019 - 02.2022
- Oversee daily operations of Document Imagining, Deficiency Management, Vendor Management, Physician Suspension, HIPAA Privacy, Unbilled Management, and Policy maintenance.
- Developed and implemented strategic initiatives to enhance organizational performance.
- Led cross-functional teams to drive project execution and deliver results.
- Streamlined operational processes, improving efficiency and reducing costs.
- Mentored junior staff, fostering professional growth and skill development.
- Established key performance indicators to monitor progress and success metrics.
- Led HIPAA Privacy Compliance initiatives to ensure patient privacy.
Medical Records Director, Privacy Official
Putnam County Hospital
04.2012 - 01.2019
- Oversee Inpatient and Outpatient Coding, regular auditing, and education for optimal billing compliance.
- Led organization compliance program creation and maintenance of policies and procedures.
- Created HIPAA Privacy Program with policy and procedure development, education to organization employees to ensure regulatory compliance and patient satisfaction.
- Created organization Clinical Documentation Improvement Program along with policy and procedures to comply with compliance and billing regulations.
- Developed and implemented electronic health record (EHR) systems to enhance data accessibility and compliance with regulatory initiatives (Meaningful Use).
- Led cross-functional teams to streamline medical documentation processes and improve efficiency.
- Oversaw integration of new technologies to support data management initiatives within the organization.
- HIM Subject Matter Expert for all areas of HIM.
Adjunct Instructor
Ivy Tech Community College
01.2013 - 05.2016
- Designed and delivered engaging course content aligned with curriculum standards.
- Assessed student performance through assignments, exams, and feedback to improve learning outcomes.
- Fostered an inclusive classroom environment promoting student participation and collaboration.
- Managed classroom effectively to maintain a positive learning environment for all students.
Education
MBA - Healthcare Management
Western Governors University
10-2020
BS - Health Information Administration
Indiana University – Purdue University - Indianapolis
05-2011
AS - Health Information Management
Ivy Tech Community College
05-2009
Skills
- Healthcare privacy compliance
- Project management
- Strategic planning
- EHR implementation
- Data analysis
- Team leadership
- Policy development
- Operations management
- Lean methodology expertise
- Experienced in ICD-10 implementation
Certification
- Registered Health Information Administrator (RHIA)
- Certified Healthcare Privacy & Security (CHPS)
- Certified Documentation Integrity Practitioner (CDIP)
Timeline
Senior Manager – Health Information Management
National HSC - Parallon
12.2024 - Current
Senior Manager
HIM – Corporate Parallon
11.2022 - 12.2024
Client Services Manager
HCCS
02.2022 - 11.2022
Director Health Information Management, Privacy Official
Terre Haute Regional Hospital - Parallon
01.2019 - 02.2022
Adjunct Instructor
Ivy Tech Community College
01.2013 - 05.2016
Medical Records Director, Privacy Official
Putnam County Hospital
04.2012 - 01.2019
MBA - Healthcare Management
Western Governors University
BS - Health Information Administration
Indiana University – Purdue University - Indianapolis
AS - Health Information Management
Ivy Tech Community College