Katie Bergeron
Larose,LA
Summary
Proven leader with extensive experience in security and business management. Excelled in threat management and relationship building, significantly enhancing operational efficiency and customer satisfaction. Skilled in CCTV surveillance and staff development, adept at fostering team growth and ensuring workplace safety. Achieved a notable increase in client retention and team performance through strategic planning and effective communication.
Overview
14
14
years of professional experience
Work History
Security Officer
Allied Universal Security
02.2023 - Current
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons in order of proper chain of command.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises by foot.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Owner
Baby Katie's
04.2011 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
- Assisted with inventory management and restocking of supplies for continuous availability.
- Drafted designs and patterns for original garments.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Measured and cut fabric for garment construction according to customer specifications.
- Met with clients to discuss design ideas, take precise measurements and determine satisfaction with finished pieces.
- Assembled orders according to specifications.
- Cleaned, sanitized and restocked workstation.
- Kept tools, equipment and work areas properly maintained.
Client Manager
Blessed and Favored Landscaping LLc
03.2021 - 04.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delegated tasks to existing support team members
- Established performance and service goals and held associates accountable for individual performance.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed new employees and on-going performance assessment of current employees.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Security Officer, Cashier
Inner Parish Security
12.2012 - 09.2013
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering casino and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of casino promotions and highlighted casino events for customers.
Assistant Store Manager
Dollar General
08.2010 - 10.2012
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory and shrinkage
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Belford High
Humble, TXSkills
- Staff Management
- Workforce Management
- Staff Development
- Performance Management
- Policy Implementation
- Time Management
- Schedule Preparation
- Staff Training and Development
- Expectation setting
- Customer Relationship Management
- Work Planning and Prioritization
- Workplace Safety
- New Employee Hiring
- Service Scheduling
- Coaching and Mentoring
- Staff Motivation
Timeline
Security Officer
Allied Universal Security
02.2023 - Current
Client Manager
Blessed and Favored Landscaping LLc
03.2021 - 04.2023
Security Officer, Cashier
Inner Parish Security
12.2012 - 09.2013
Owner
Baby Katie's
04.2011 - Current
Assistant Store Manager
Dollar General
08.2010 - 10.2012
High School Diploma -
Belford High
Similar Profiles
Melissa HowardMelissa Howard
Security Officer at Brosnan Security/ Allied Universal SecuritySecurity Officer at Brosnan Security/ Allied Universal Security
Elvia AguileraElvia Aguilera
Security Professional at Allied Universal Security/ Southwest SecuritySecurity Professional at Allied Universal Security/ Southwest Security
Christian HarrisChristian Harris
AIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal SecurityAIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal Security
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Macie LedetMacie Ledet
Waitress at CherAmie's Seafood RestaurantWaitress at CherAmie's Seafood Restaurant