Katie Betschart

Completed special projects by using effective decision making, critical thinking, and time management skills.

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Assisted customers with navigating internal multiple systems to obtain satisfactory outcomes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.