Katie Biggs
Rancho Cucamonga,California
Summary
Retail and digital marketing professional with experience in customer service, social media coordination, email campaigns, and SEO analysis. Supports sales through visual merchandising, promotional events, and online chat order support while maintaining strong client relations and organized day-to-day operations.
Overview
2027
2027
years of professional experience
Work History
Digital Chat Experience Associate
RH
06.2020 - Current
- -Assist customers with all order support, issues, and questions via online chat experience
Beauty Advisor
Aveda
Rancho Cucamonga, CA
10.2018 - Current
- Assisted customers on sales floor, delivering personalized beauty services and enhancing overall customer experience
- Perform beauty services such as facials, scalp analysis, and chakra ritual
- Designed visual merchandise displays that increased customer engagement and drove store sales
- Curated promotional events on location to attract new customers and boost brand visibility
Marketing & Social Media Coordinator
Luxury Escrow Inc.
Rancho Cucamonga, CA
09.2019 - 09.2022
- Managed brand and employee social media channels to enhance online presence
- Social media channels include LinkedIn, Instagram, & Facebook
- Created and scheduled email marketing campaigns to increase customer engagement
- Analyzed and managed SEO data to optimize website visibility
Platinum Star Personal Stylist
Macy's
Rancho Cucamonga, CA
07.2018 - 09.2018
- Delivered personalized styling and shopping services, enhancing customer experience in clothing and beauty departments
- Consulted customers on wardrobe selections and personal style preferences.
- Curated outfits using Macy's fashion assortments and current trends.
- Scheduled styling appointments and managed client follow-up communication.
Brand Ambassador & Marketing Coordinator
So Cal Naturals
Pomona, CA
08.2014 - 07.2018
- Marketing assistance in Pomona home office, including curating social media posts, assisting community networking events, and producing sample kits for industry influencers
- Promote health food products at health food stores in Los Angeles, West Covina, and Rancho Cucamonga
Customer Sales Associate and Beauty Management Specialist
Anthropologie
Rancho Cucamonga, CA
11.2015 - 06.2018
- Work the sales floor, cash wrap, and fitting rooms
- Curate detailed visual designs on the sales floor; directly impacting store sales
- Specialize in the knowledge of beauty products on location
- Manage the beauty department and train staff on beauty products, procedures, and selling tactics
Member
Prestige Beauty Circle
Los Angeles, CA
10.2016 - 06.2017
- Honor Society, based on GPA, at The Fashion Institute of Design and Merchandising, which created networking opportunities for other students in local areas
Marketing & Social Media Coordinator
Earthling Beauty
West Hollywood, CA
09.2016 - 01.2017
- Promoting the brand by studying the customer's values through marketing, merchandising, and social media.
- Social Media Coordinator
- Define the culture of the brand's presence on Instagram, Facebook, & Pinterest
Design Consultant
- Assist customers on the sales floor with design experience and order placement
Delivery Ambassador
RH
- Assist customers through the delivery experience while at home. Provide real-time solutions and a curated customer experience through an elevated delivery.
Project Leader
RH
- Lead and develop all Delivery Ambassadors while on the road
- Provide real-time solutions and support to Ambassadors and Delivery Providers on-site at the home delivery center
Home Delivery Leader
- Develop and lead all home delivery associates at the home delivery center
- Oversee all customer escalations and customer solutions regarding delivery
- Manage all VIP client delivery and Gallery Deliveries
Education
Bachelor of Science Degree - Business Management
The Fashion Institute of Design & Merchandising
Los Angeles, CA06-2019
Associate of Arts Degree - Beauty Industry Business Management
The Fashion Institute of Design & Merchandising
Los Angeles, CA06-2018
Associate of Arts Degree - Beauty Industry Merchandising and Marketing
The Fashion Institute of Design & Merchandising
Los Angeles, CA06-2017
Skills
- Social media strategy
- Email marketing
- SEO analytics
- Content creation
- Digital advertising
- Customer relationship management
ADDITIONAL INFORMATION
- Water of Life Community Church
- Volunteer at Water of Life Community Church in Children's Ministry, Young Adult Ministry, and Homeless Ministry.
Timeline
Digital Chat Experience Associate
RH
06.2020 - Current
Marketing & Social Media Coordinator
Luxury Escrow Inc.
09.2019 - 09.2022
Beauty Advisor
Aveda
10.2018 - Current
Platinum Star Personal Stylist
Macy's
07.2018 - 09.2018
Member
Prestige Beauty Circle
10.2016 - 06.2017
Marketing & Social Media Coordinator
Earthling Beauty
09.2016 - 01.2017
Customer Sales Associate and Beauty Management Specialist
Anthropologie
11.2015 - 06.2018
Brand Ambassador & Marketing Coordinator
So Cal Naturals
08.2014 - 07.2018
Design Consultant
Delivery Ambassador
RH
Project Leader
RH
Home Delivery Leader
Bachelor of Science Degree - Business Management
The Fashion Institute of Design & Merchandising
Associate of Arts Degree - Beauty Industry Business Management
The Fashion Institute of Design & Merchandising
Associate of Arts Degree - Beauty Industry Merchandising and Marketing
The Fashion Institute of Design & Merchandising