Summary
Overview
Work History
Education
Skills
Assessments
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Katie Billado

Cadyville,NY

Summary

Compassionate mental health and substance abuse social worker with background in providing support and guidance to individuals facing mental health challenges and addiction. Skilled in developing personalized care plans, crisis intervention, and facilitating group therapy sessions. Demonstrated ability to improve patient well-being through effective communication, empathy, and advocacy. Successfully reduced instances of relapse among clients by implementing innovative engagement strategies and continuous support mechanisms. Resourceful Support Specialist II known for high productivity and efficient task completion. Specialize in labor market analysis, vocational guidance, and job placement strategies. Excel at communication, problem-solving, and adaptability, ensuring seamless integration into various employment settings. Bring deep understanding of employer needs and candidate potential to facilitate successful job matches.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Support Specialist

Bhsn
Plattsburg, NY
01.2024 - Current
  • Maintained accurate records of client interactions using an electronic health record system.
  • Facilitated group therapy sessions on topics such as anger management, coping skills, self-esteem.
  • Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
  • Monitored client progress toward meeting goals outlined in their treatment plan.
  • Responded promptly to crisis calls from clients or family members.
  • Conducted assessments of client needs, strengths and resources.
  • Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
  • Provided referrals to appropriate mental health providers or community services as needed.
  • Collaborated with other professionals to coordinate services for clients.
  • Assisted clients in developing individualized treatment plans and goals.
  • Encouraged positive behaviors through rewards systems or incentives programs.
  • Educated clients about mental health issues and available community resources.
  • Assisted clients with daily living activities such as meal planning, medication management, budgeting.
  • Collected information about clients through interviews, observation, or tests.
  • Administered medications as prescribed and monitored for side effects.
  • Engaged patients in therapeutic activities to promote social skills and community integration.
  • Referred clients to external resources for additional support.

Office Administrator

Adk Solar LLC
Saranac, NY
07.2023 - 12.2024
  • Greeted visitors warmly upon arrival at the office premises.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Processed invoices on a timely basis according to established procedures.
  • Ordered office furniture when necessary following approval from management team.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Created PowerPoint presentations for internal use or external clients when required.
  • Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
  • Developed strong relationships with clients through excellent customer service skills.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Organized and maintained filing systems, including electronic databases and records.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries

Customer Service Advisor

Dannemora Ford
Dannemora, NY
03.2023 - 06.2023
  • Increase customer satisfaction by building customer relations, Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations, Monitor the progress of each vehicle throughout the day, and updating customers frequently, Increase profitability by maximizing sales & executing retail promotions, Responsible for overseeing the technician working on customers' vehicles including their time management/efficiency, parts ordering, job completion times, Oversee and participate in quality control, Participate in the development and documentation of Standard Operating Procedures as appropriate, Maintain control of parts inventory and obsolescence, Hire, Train and Supervise automotive parts personnel, Communicate with customers and service dept on parts status, Ensure all invoices are up to date, Process returns for manufacturer parts, Collaborate with service managers, Project Profits on a month to month basis, Department must be kept neat and tidy, Follow and understand all regulations applicable to the automotive industry

Air Admin 1

UPS
Champlain, NY
08.2022 - 03.2023
  • Answers incoming calls and preliminary questions, prepares correspondence in response to emails received from various email accounts related to UPSS products and services. Interacts with the clients and brokers in order to get shipments processed through US Customs. Updates database content to maintain current and up-to-date status of specific tasks and follow-up items. Running GO Lists reports for the week and sending out updated lists to the correct brokers for entries. Processing IE bonds for US Customs on shipments that have to be returned to Canada. Working directly with US Customs on IE shipments and other documents needed to get shipments across the border.

Title Clerk

Garvey Hyundai North
Platts, NY
03.2022 - 08.2022
  • Answering phones and directing to correct departments, Emailing other car dealerships and setting up wholesale deals and paperwork, processing payments via cash, card, credit for all departments in the dealership
  • Performed data entry of vehicle information into system for registration purposes.
  • Processed applications for new titles, transfers and duplicate titles.
  • Researched customer inquiries regarding title information.

MAPLEFIELDS CONVENIENCE STORE

Redford
NY
07.2021 - 02.2022
  • Making coffee, Processing payments, Keeping the store safe and clean

Substitute Teacher

SARANAC CENTRAL SCHOOL
09.2020 - 10.2021
  • Performing all office duties, covering primary teachers where needed in grades K-12
  • Served as a mentor for new substitute teachers when necessary.
  • Participated in staff meetings and professional development workshops.
  • Implemented school policies and procedures in the classroom.
  • Managed classroom environments to ensure a safe and productive learning experience.
  • Assessed student understanding through informal and formal methods.
  • Utilized positive reinforcement to motivate students.
  • Implemented conflict resolution strategies to manage student disputes.

Medical Office Assistant

LAKE CHAMPLAIN GYN AND ONCOLOGY
South Burlington, VT
09.2018 - 04.2020
  • Processed referrals for specialist visits or diagnostic tests.
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Collected payments from patients for services rendered.
  • Greeted patients and visitors in a professional and friendly manner.
  • Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Provided guidance to patients regarding their care plan or treatment options.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
  • Prepared patient charts prior to each appointment.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Administered injections, immunizations, medications, or treatments as directed by physician protocol.
  • Verified insurance coverage for each patient visit.
  • Maintained a clean work environment by adhering to infection control protocols.
  • Performed routine laboratory tests such as urinalysis and blood draws.
  • Maintained medical supply inventory levels and ordered additional supplies when needed.
  • Managed medical records using an electronic health record system.
  • Assisted physicians during examinations by providing instruments and supplies as needed.
  • Accurately entered billing codes into the computer system for reimbursement purposes.
  • Maintained confidentiality of records relating to clients' treatment
  • Submitted diagnosis and procedure codes for insurance companies.
  • Assisted with referrals and prepared medical records for patients.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

EASTERN SHORE CHIROPRACTIC CENTER

New London
CT
10.2017 - 09.2018
  • File and maintain records, Greet visitors, ascertain purpose of visit, and direct them to appropriate staff, Complete insurance or other claim forms, Interview patients to complete documents, case histories, or forms, such as intake or insurance forms, Receive and route messages or documents, such as laboratory results, to appropriate staff, Compile and record medical charts, reports, or correspondence, using typewriter or personal computer, Transmit correspondence or medical records by mail, e-mail, or fax, Maintain medical records, technical library, or correspondence files, Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies, Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records, Transcribe recorded messages or practitioners' diagnoses or recommendations into patients

Intake Support Clerk

Visiting Nurse Association of Southeastern CT
New London, CT
04.2018 - 05.2018
  • Data entry of new referrals, Communicate with multiple departments with changes, Provide excellent customer service

Comfort Suites Hotel

Norwich
CT
11.2017 - 05.2018
  • Greet, register, and assign rooms to guests of hotels or motels, Verify customers' credit, and establish how the customer will pay for the accommodation, Contact housekeeping or maintenance staff when guests report problems, Make and confirm reservations, Issue room keys and escort instructions to bellhops, Keep records of room availability and guests' accounts, manually or using computers, Perform bookkeeping activities, such as balancing accounts and conducting nightly audits, Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers, Compute bills, collect payments, and make change for guests, Record guest comments or complaints, referring customers to managers as necessary, Review accounts and charges with guests during the checkout process, Transmit and receive messages, using telephones or telephone switchboards, Advise housekeeping staff when rooms have been vacated and are ready for cleaning, Deposit guests' valuables in hotel safes or safe-deposit boxes, Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment

Stock Associate

JCPENNEY
Waterford, CT
09.2017 - 01.2018
  • Answer customers' questions about merchandise and advise customers on merchandise selection, Take inventory or examine merchandise to identify items to be reordered or replenished, Stock shelves, racks, cases, bins, and tables with new or transferred merchandise, Receive, open, unpack and issue sales floor merchandise, Clean display cases, shelves, and aisles

Anchor insulation

Norwich
CT
02.2017 - 06.2017
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications, Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals, Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs, Set up and maintain paper and electronic filing systems for records, correspondence, and other material, Open, read, route, and distribute incoming mail or other materials and answer routine letters, Complete forms in accordance with company procedures, Make copies of correspondence or other printed material, Compose, type, and distribute meeting notes, routine correspondence, and reports, Maintain scheduling and event calendars, Schedule and confirm appointments for clients, customers, or supervisors, Conduct searches to find needed information, using such sources as the Internet, Provide services to customers, such as order placement or account information, Collect and disburse funds from cash accounts, and keep records of collections and disbursements

Body Shop Administrative Assistant

BRUSTOLON BUICK GMC
Mystic, CT
10.2015 - 02.2017
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications, Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals, Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs, Set up and maintain paper and electronic filing systems for records, correspondence, and other material, Complete forms in accordance with company procedures, Maintain scheduling and event calendars, Schedule and confirm appointments for clients, customers, or supervisors, Conduct searches to find needed information, using such sources as the Internet, Collect and disburse funds from cash accounts, and keep records of collections and disbursements

Body Shop Administrative Assistant

ANTONIO AUTO GROUP
Groton, CT
04.2014 - 10.2015
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications, Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals, Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs, Set up and maintain paper and electronic filing systems for records, correspondence, and other material, Complete forms in accordance with company procedures, Maintain scheduling and event calendars, Schedule and confirm appointments for clients, customers, or supervisors, Conduct searches to find needed information, using such sources as the Internet, Collect and disburse funds from cash accounts, and keep records of collections and disbursements

Front Desk

DAYS INN
Mystic, CT
01.2013 - 04.2014
  • Greet, register, and assign rooms to guests of hotels or motels, Verify customers' credit, and establish how the customer will pay for the accommodation, Contact housekeeping or maintenance staff when guests report problems, Make and confirm reservations, Issue room keys and escort instructions to bellhops, Keep records of room availability and guests' accounts, manually or using computers, Perform bookkeeping activities, such as balancing accounts and conducting nightly audits, Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers, Compute bills, collect payments, and make change for guests, Record guest comments or complaints, referring customers to managers as necessary, Review accounts and charges with guests during the check out process, Transmit and receive messages, using telephones or telephone switchboards, Advise housekeeping staff when rooms have been vacated and are ready for cleaning, Deposit guests' valuables in hotel safes or safe-deposit boxes, Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies, Contact housekeeping or maintenance staff when guests report problems

Education

High School Diploma -

HIGH SCHOOL , CHAMPLAIN VALLEY UNION HS
06.2007

Some College (No Degree) - Human Services

Clinton Community College
Plattsburgh, NY

Skills

  • Referral Coordination
  • Training Coordination
  • Eligibility Requirements
  • Development activities
  • Work assignments
  • Resume Writing
  • Program Goals
  • Case Management
  • Employee Coaching
  • Boundary Setting
  • Motivational Interviewing
  • Discharge Planning
  • Suicide Prevention
  • Client Engagement
  • De-Escalation Techniques
  • Family Support
  • Intake Assessment
  • Progress Monitoring
  • Client Support
  • Patient Advocacy
  • Goal Development
  • ADL Assistance
  • Building rapport
  • Case Documentation
  • Tracking client progress
  • Client goal planning
  • Medication Administration
  • Stress management techniques
  • Organizational Skills
  • Critical Thinking
  • Friendly, Positive Attitude
  • Written Communication
  • Verbal Communication
  • Customer Relations
  • Data Entry
  • Organization and Time Management
  • Microsoft software Proficiency

Assessments

  • Attention to detail, Proficient, 07/01/23
  • Administrative assistant/receptionist, Proficient, 12/01/23

Affiliations

I have been on a bowling league, I also enjoy spending time going to elderly communities to help assist them with daily living tasks.

Accomplishments

  • I have completed my Peer Specialist Training through the State of New York.
  • I was a treasurer for Boy Scouts of America Venture Scouts.
  • I was promoted within my Respite House to a Shift Lead within 6 months of employment and continue to provide the best leadership skills.

Certification

  • Teaching Certification
  • Peer Support Specialist

References

References available upon request.

Timeline

Support Specialist

Bhsn
01.2024 - Current

Office Administrator

Adk Solar LLC
07.2023 - 12.2024

Customer Service Advisor

Dannemora Ford
03.2023 - 06.2023

Air Admin 1

UPS
08.2022 - 03.2023

Title Clerk

Garvey Hyundai North
03.2022 - 08.2022

MAPLEFIELDS CONVENIENCE STORE

Redford
07.2021 - 02.2022

Substitute Teacher

SARANAC CENTRAL SCHOOL
09.2020 - 10.2021

Medical Office Assistant

LAKE CHAMPLAIN GYN AND ONCOLOGY
09.2018 - 04.2020

Intake Support Clerk

Visiting Nurse Association of Southeastern CT
04.2018 - 05.2018

Comfort Suites Hotel

Norwich
11.2017 - 05.2018

EASTERN SHORE CHIROPRACTIC CENTER

New London
10.2017 - 09.2018

Stock Associate

JCPENNEY
09.2017 - 01.2018

Anchor insulation

Norwich
02.2017 - 06.2017

Body Shop Administrative Assistant

BRUSTOLON BUICK GMC
10.2015 - 02.2017

Body Shop Administrative Assistant

ANTONIO AUTO GROUP
04.2014 - 10.2015

Front Desk

DAYS INN
01.2013 - 04.2014

High School Diploma -

HIGH SCHOOL , CHAMPLAIN VALLEY UNION HS

Some College (No Degree) - Human Services

Clinton Community College

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Katie Billado