KATIE BIXBY
Portland,OR
Summary
Accomplished professional with a strong background in program coordination, administrative support, and supervisory roles within healthcare and insurance sectors. Seeking a new position that utilizes these skills and results in a tangible, meaningful impact in the community.
Overview
11
11
years of professional experience
Work History
Agency Program Coordinator
PROVIDENCE HEALTH & SERVICES
01.2023 - Current
- Coordinated with Agency Partners and patient facing units for caregiver staffing, working to fill gaps with appropriately skilled caregivers
- Developed and streamlined provisioning, badging, and timecard approval processes for per diem caregivers in Oregon and Washington.
- Reviewed and processed agency invoicing for both Per Diem and Traveler worked hours
- Managed Per Diem shift scheduling UKG/Kronos for Oregon and Washington facilities, ensuring compliance with ONA Union contracts and facility shift schedules
- Completed biweekly timecard reviews for all per diem caregivers, reviewing for accuracy and completing corrections as necessary
- Updated and maintained database information for all per diem caregiver data
- Built and maintained department process documents.
- Provided technical assistance to staff and hospital unit leaders for caregiver accesses and account issues.
- Managed Nurse Staffing Data Analysis Reporting in Excel for 17 hospital facilities, including active and future traveling nurses, open positions, and rate change tracking.
Administrative Assistant
PROVIDENCE HEALTH & SERVICES
11.2021 - 01.2023
- Managed daily Sick Call Reporting for facilities in Washington, Oregon, and Montana.
- Facilitated department-wide hybrid work transition, ensuring systems access and promoting move to paperless processes
- Coordinated quarterly meetings between Aya and Providence ministry leaders and stakeholders
- Worked with Talent Management to outline, write, and organize educational video that goal of educated ministry leadership and business partners about current department initiatives
- Tracked and submitted monthly department expenses.
- Managed cost rate analysis reporting, which provides current regional rates and monitors rate deceleration efforts.
- Maintained inventory of office supplies and placed orders.
Support Supervisor
LIBERTY MUTUAL INSURANCE
11.2017 - 08.2020
- Supervised team of 10 - 15 employees, providing coaching, development support, and annual performance evaluations
- Collaborated with JP Morgan Chase to automate check imaging and deposits, eliminating need for paper checks in office and streamlining payment processing
- Led daily team huddles focused on workload balancing, problem solving, and improving productivity
- Ensured compliance standards were being met in high volume, fast paced work environment
- Managed payment attestation and regular audit calls for Liberty Mutual payment processes.
Team Lead
LIBERTY MUTUAL INSURANCE
10.2015 - 11.2017
- Managed claims recovery payments in seven different claims systems
- Developed and managed processing of large dollar electronic funds and wire transfers to appropriate bank ledgers and claims systems
- Coordinated with Accounting and IT departments to process large claim volume recoveries
- Worked with Accounting and Treasury departments to resolve downstream system issues and payment corrections
- Developed and maintained job aid documents for team processes, including state reporting for Workers Compensation claims and check identification and handling for Liberty Mutual Insurance.
Technical Assistant II
LIBERTY MUTUAL INSURANCE
10.2013 - 10.2015
- Researched and processed refund and return checks
- Resolved state reporting errors in Workers' Compensation claims
- Assisted in claims assignment and registration
- Assisted with claim intake.
Education
Bachelor of Arts - English Literature
PORTLAND STATE UNIVERSITY
Portland, OR06.2008
Skills
- Project Coordination
- Expense Tracking
- Scheduling proficiency
- Program Management
- Process Improvements
- Report creation
- Data management familiarity
Timeline
Agency Program Coordinator
PROVIDENCE HEALTH & SERVICES
01.2023 - Current
Administrative Assistant
PROVIDENCE HEALTH & SERVICES
11.2021 - 01.2023
Support Supervisor
LIBERTY MUTUAL INSURANCE
11.2017 - 08.2020
Team Lead
LIBERTY MUTUAL INSURANCE
10.2015 - 11.2017
Technical Assistant II
LIBERTY MUTUAL INSURANCE
10.2013 - 10.2015
Bachelor of Arts - English Literature
PORTLAND STATE UNIVERSITY
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