Katie Black
Customer Service Manager / Patient Access Specialist
Springfield,MO
Summary
Dedicated healthcare professional with a proven history of delivering exceptional patient care and administrative support. Successfully streamlined operations, developed effective protocols, and enhanced patient outcomes through innovative approaches. Recognized for a strong commitment to customer service, maximizing patient safety, and fostering satisfaction within healthcare teams. Expertise in medical diagnostics, treatment planning, and the integration of healthcare technologies ensures a collaborative and adaptable approach in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Apparel Team Lead
Bass Pro Shops
10.2017 - 03.2025
- Directed daily tasks for sales associates, enhancing productivity and efficiency, resulting in a 6% increase in sales.
- Trained and supervised associates on sales floor standards and procedures, improving customer service satisfaction by 7%.
- Researched sales trends and forecasted product placement, optimizing inventory control and boosting sales by 3.3%.
Patient Access Specialist
Medix
03.2016 - 07.2016
- Assisted medical staff in the transition and go-live of new software, ensuring accurate patient demographics and financial information, maintaining data integrity.
- Trained as a 'Super User' to support staff during the software go-live, enhancing system efficiency and user experience.
- Compiled with all HIPAA and Patient Privacy Rights, ensuring patient data confidentiality and security.
Certified Nurse Aide
NurseCore
07.2015 - 03.2016
- Performed procedures from which Certified Nurse Aide Training had provided me such as, providing personal hygiene, bathing, and feeding. Assisted patients with ambulation (with/without assistant devices) Maintained a clean and safe environment for the client.
- Measured and recorded Input and Output.
- Attained and recorded vitals such as Blood Pressure, temperature, pulse, respirations, and cognitive state.
- Thoroughly documented care given, observations, changes in treatment or changes in the patient, and contacted nurses if there was patient concern.
Certified Nurse Aide / Registration Specialist
Sister Charity of Leavenworth Lutheran Hospital
05.2012 - 07.2015
- Maintained a 67% collection rate of copays and deductibles, ensuring financial accuracy and data integrity.
- Enhanced patient satisfaction by promptly greeting patients and using bedside manner, contributing to a positive patient experience.
- Collaborated to provide care to an average of 200 patients per day, demonstrating the ability to meet high-volume demands and deadlines.
Dietary Staff / Certified Nurse Aide
Azura Rehabilitation Suites of Lakewood
08.2010 - 02.2013
- Managed 8 staff members and 4 dining rooms, ensuring high attention to detail and efficiency, resulting in a 6% increase in productivity.
- Enhanced quality of life for 11 guests by providing personal hygiene, bathing, and feeding, demonstrating strong critical thinking and patient care skills.
- Waited on up to 50 guests, assisting with special diets and feeding, maintaining data integrity and meeting deadlines.
Education
Certification - Nurse Aide
Warren Tech through Red Rocks Community College
01.2011
High School - undefined
Bear Creek High School
01.2011
Skills
- HIPAA Certified and knowledgeable in medical terminology
- Expertise in addressing challenging behaviors
- Knowledgeable about Insurance including Medicare and Medicaid
- Experienced in Epic and Meditech software
- Adept at financial services participation
- Detail-oriented data management
- Brand awareness and fashion trend analysis
- Time management
- Proficient in Word and Excel applications as well as System Two
- Team leadership
- Customer engagement and satisfaction
- Willingness to learn
Accomplishments
- Supervised team of 37 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved record sales through effectively helping with floor placement and merchandising.
Certification
- Certified Nurse Assistant
- Colorado Department of Regulatory Agencies
- 00743945
- Issued Feb 2025 - Expires Jan 2027
Timeline
Apparel Team Lead
Bass Pro Shops
10.2017 - 03.2025
Patient Access Specialist
Medix
03.2016 - 07.2016
Certified Nurse Aide
NurseCore
07.2015 - 03.2016
Certified Nurse Aide / Registration Specialist
Sister Charity of Leavenworth Lutheran Hospital
05.2012 - 07.2015
Dietary Staff / Certified Nurse Aide
Azura Rehabilitation Suites of Lakewood
08.2010 - 02.2013
High School - undefined
Bear Creek High School
Certification - Nurse Aide
Warren Tech through Red Rocks Community College
Awards
Outfitter of the Month, Bass Pro Shops, STAR performer of the month, Bass Pro Shops, Employee of the Month, Azura of Lakewood Rehabilitation Suites, May 2011, The Dedicated Service award, Exempla Lutheran Medical Center, Aug 2012
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