Katie Boge

Enhance customer experience in multiple brands via live chat, video chat, email and social media platforms. Responsible for brand knowledge of 6 brands to offer creative , engaging solutions and recommendations for the custom-fit needs and wants of customers. Must know alternative options for discontinued products in the ever-challenging landscape of the beauty and skin care industry. Consistently rated and reviewed to exceed expectations for sales, service and performance goals.

Collaborated closely with Business Managers at multiple Clinique counters in the greater Kansas-Missouri territory to increase sales, customer loyalty and promote brand loyalty. Provided sit-down consultations as well as group demonstrations of products, make connections and seek customer business from within the department store. Shared product education to counter Consultants to help promote greater sales.

Responsible for hiring/terminating, scheduling, training and payroll of 45 Associate Consultants. Coordinated events to help boost sales of the Clinique Counters. Directly managed the set-up both at the counter as well as throughout the department store. Directly responsible for Associate Consultants product knowledge as well as their sales goals and reviews.