Katie Boudreau
Summary
Service-centric Restaurant Supervisor with almost 7 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor/In-Room Dining Supervisor
Lake Nona Wave Hotel
02.2023 - 08.2023
- Supervised efficient operation of in-room dining services in a luxury hotel, ensuring a high level of customer satisfaction
- Responsible for recruiting, training, and managing a team of 50 employees
- Monitored and maintained food quality, presentation, and sanitation standards - Developed and implemented creative menu items and promotional campaigns
- Coordinated with the kitchen team to ensure accurate preparation of menu items
- Ensured timely and accurate delivery of orders to customers
- Managed all operational aspects of the in-room dining area
- Developed and enforced food safety and hygiene policies
- Successfully handled customer complaints and inquiries in a professional manner
- Implemented cost saving initiatives to maximize profits
Lead Server
The Monroe
01.2022 - 02.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Act as a mentor and support system for servers, helping them develop their skills and knowledge of the restaurant
- Proactively identify and address customer complaints and concerns, while providing feedback to management
- Ensure that all staff are knowledgeable of menu items, specials, and promotions
- Assist in daily inventory and stocking of supplies
- Handle cash, credit card, and other payment transactions accurately and efficiently
- Demonstrate strong problem solving and communication skills
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
The Porch
08.2021 - 01.2022
- Delivered exceptional service to guests in a busy restaurant
- Met and exceeded sales goals through effective upselling and suggestive selling techniques
- Quickly and efficiently cleared tables
- Proactively maintained a clean and organized dining room
Lead Server/Bartender
The New Standard
10.2019 - 08.2021
- Supervised and trained a team of over 10 servers and bartenders
- In charge of opening and closing duties, including restocking and setting up service areas
- Developed and implemented innovative bar menus to offer customers variety
- Built relationships with customers to ensure repeat business
- Consistently provided professional customer service while maintaining high cleanliness standards
- Received numerous customer compliments and referrals for service excellence
- Lead Server/Bartender at upscale restaurant for almost 2 years
Education
High School Diploma -
Mt. Dora High School
Mount Dora, FL06.2020
Skills
- Active listener & strong communication
- Detail oriented & extremely organized
- Open minded & eager to learn
- Interpersonal customer service traits
- Comfortable & respectable leader
- Small town qualities
References
Molly Ward | Previous Manager
727 247 2866
Mike Pestana| Previous Manager
407 373 9455
James Ortiz| Previous Manager
407 437 0370
German Llordrat| Previous Co-Supervisor
321 314 6988
Timeline
Restaurant Supervisor/In-Room Dining Supervisor
Lake Nona Wave Hotel
02.2023 - 08.2023
Lead Server
The Monroe
01.2022 - 02.2023
Server
The Porch
08.2021 - 01.2022
Lead Server/Bartender
The New Standard
10.2019 - 08.2021
High School Diploma -
Mt. Dora High School
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