Katie Boyd
Sacramento ,CA
Summary
Proven Health Care Recruiter at FlexCare Medical Staffing, adept in candidate sourcing and compliance, enhanced recruitment success by building robust pipelines, reducing time-to-fill rates. Skilled in relationship building and analytical thinking, consistently exceeded targets. Expertise in multitasking and communication, significantly improved candidate and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Health Care Recruiter
FlexCare Medical Staffing
01.2021 - 11.2024
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
- Managed multiple requisitions simultaneously while maintaining focus on quality placements within designated timelines.
- Maintained comprehensive knowledge of industry trends, market conditions, and competitor activities to maximize recruitment success.
- Provided exceptional candidate experience throughout the recruitment process, resulting in positive feedback and increased referral rates.
Bartender
University of Beer
07.2020 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Collection Customer Service Representative
Financial Credit Union
07.2015 - 06.2020
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Mitigated potential losses by closely monitoring high-risk accounts and taking appropriate action when necessary, such as recommending litigation or writeoffs.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
- Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
- Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Collection Customer Service Representative
Performance Recovery
04.2012 - 06.2015
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
Bartender Trainer
Applebee's Grill + Bar
12.2005 - 06.2012
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
Education
General Education -
Lincoln High
Stockton, CA2002
Skills
- Contract negotiation
- Medical terminology
- Cold calling
- Candidate sourcing
- Compliance
- Relationship building
- Analytical and critical thinking
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
Health Care Recruiter
FlexCare Medical Staffing
01.2021 - 11.2024
Bartender
University of Beer
07.2020 - 11.2020
Collection Customer Service Representative
Financial Credit Union
07.2015 - 06.2020
Collection Customer Service Representative
Performance Recovery
04.2012 - 06.2015
Bartender Trainer
Applebee's Grill + Bar
12.2005 - 06.2012
General Education -
Lincoln High
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