Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Brashear

Hamilton,OH

Summary

Motivated Pharmacy Technician recognized for productivity and efficiency in completing tasks with strong communication skills, inventory management, and outstanding customer care. Experience in communication, teamwork, cashier, drive-thru, stocking, and ensuring smooth customer operations. Committed to maintaining accuracy and the ability to multi-task. Previous roles have showcased consistent, friendly service to all customers. Excel in problem-solving while accurately handling cash and card transactions. Bringing many years of hands-on experience building customer loyalty while focused on exceeding expectations. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Skilled at working in a fast-paced retail environment, prioritizing tasks to meet consumer needs, working under pressure and adapting to new situations and challenges

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
Hamilton, Ohio
12.2014 - 01.2024
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Organized work areas so that everything was easily accessible when needed.
  • Restocked shelves with new supplies of medications as needed.
  • Assisted in training new employees on pharmacy procedures.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Managed filing of prescriptions, both electronically and manually.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Provided education materials about medications to patients upon request.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Educated patients on medication usage, potential side effects, and storage requirements.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Prepared prescription transfers to other pharmacies.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Prepared and processed medical insurance claim forms and records.
  • Answered telephones to respond to questions or requests.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Operated cash registers to accept payments from customers.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.

Crew Leader

McDonald's
Hamilton, Ohio
01.2011 - 12.2014
  • Monitored inventory levels and ordered supplies as needed.
  • Scheduled periodic meetings with crew members to discuss progress and goals achieved.
  • Implemented cost saving measures to reduce expenses while maintaining quality standards.
  • Developed work schedules to ensure adequate staffing levels.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Directed team of 10-15 crew members in daily operations and assigned tasks.
  • Ensured compliance with all health and safety regulations.
  • Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
  • Responded promptly to customer inquiries concerning services provided by the crew.
  • Reviewed blueprints and plans prior to beginning a job to ensure accuracy of measurements and specifications.
  • Resolved any disputes among crew members in a professional manner while upholding company policy.
  • Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Organized crew placement per job function when assigning work.
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Hamilton High School
Hamilton, OH
06-2012

Some College (No Degree) - Criminal Justice

Miami University
Oxford, OH

Skills

  • Cash Handling
  • Order Verification
  • Medication Dispensing
  • Prescription Filling
  • Insurance Verification
  • Drug Inventory Management
  • Insurance Billing
  • FDA compliance
  • Workflow Optimization
  • Billing support
  • Drug Inventory Control
  • Supply Restocking
  • Regulatory Compliance
  • Proper labeling procedures
  • OTC Recommendations
  • Interpreting orders
  • Processing payments
  • Team Collaboration
  • Pharmaceutical Calculations
  • Problem-solving skills
  • HIPAA
  • Verifying orders
  • Stocking shelves
  • Ordering and stocking medications
  • Point of sale systems proficiency
  • Labeling prescriptions
  • Resolving customer issues
  • Check processing
  • Guest Services
  • Customer Service
  • Customer Complaint Resolution
  • Telephone management
  • Retail Merchandising
  • Product Knowledge
  • Cross-selling abilities
  • POS System Operation
  • Product Recommendations
  • Customer inquiries
  • Customer Satisfaction
  • Payment Collection
  • Cash Management

Certification

  • Pharmacy Technician License

Timeline

Pharmacy Technician

CVS Pharmacy
12.2014 - 01.2024

Crew Leader

McDonald's
01.2011 - 12.2014

High School Diploma -

Hamilton High School

Some College (No Degree) - Criminal Justice

Miami University

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Katie Brashear