Katie Braun
Lancaster,PA
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. A highly motivated, innovative, and hard working writer and Journalism and Public Relations Student at the Indiana University of Pennsylvania. I am expected to graduate in 2024.
I am also a highly motivated Product Sales Associate and Business Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service as well as customer relationship management. Also recognized for superior writing, public relations, and excellent communication skills.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Customer Service Sales Specialist
Dick Sporting Goods
Wooster, OH
04.2023 - Current
- Provided product information and pricing to customers.
- Greeted customers and provided assistance with product inquiries.
- Processed customer orders accurately and efficiently.
- Developed relationships with customers through phone calls, emails, and in-person meetings.
- Built trust with customers by providing accurate responses to their questions and concerns.
- Managed customer accounts by updating contact information, order history, and billing information.
- Participated in team meetings to discuss new strategies for improving customer service experience.
- Maintained a clean work area according to established procedures at all times.
- Performed sales transactions including cash handling, credit card processing, refunds and exchanges.
- Suggested additional products or services that may be beneficial for the customer's needs.
- Tracked daily sales performance metrics such as number of customers served and total revenue generated.
- Identified opportunities for improvement within the store environment based on feedback from customers.
- Supervised a team of 10 cashiers.
- Listened to customer requests and asked questions to provide effective solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered customer questions about products and services and recommended appropriate solutions.
- Handled customer billing errors by researching issues in system and asking detailed questions.
- Generated quotes, processed payments and documented customer communications.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Recognized security risks to properly handle situations.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Assisted customers in resolving complaints or issues they had with products or services.
- Adhered to company policies when dealing with customer requests or complaints.
- Followed up on customer inquiries not immediately resolved to ensure satisfaction.
- Demonstrated knowledge of store products and services to answer questions from customers effectively.
- Researched solutions for customer problems using available resources such as product manuals, online help systems.
- Handled escalated customer service issues professionally and courteously.
- Utilized upselling techniques to increase revenue per transaction while maintaining positive relationships with customers.
- Avoided payment errors by carefully implementing all credit and debit card data into system.
- Tracked down sources of special products and services to meet customers' special needs.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
Sales Associate and Stylist
Urban Outfitters, Inc.
Lancaster, PA
06.2022 - 03.2023
- Assisted lead stylist with sourcing clothing and accessories for merchandising.
- Provided creative input to visual merchandising team on styling concepts.
- Managed inventory of wardrobe pieces and accessories.
- Maintained client relationships by providing excellent customer service during transactions and engagements.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Greeted customers, provided excellent customer service, and answered questions.
- Assisted customers in selecting clothing items based on their individual needs and preferences.
- Organized merchandise displays to attractively showcase products.
- Informed customers about current sales, promotions, and special offers.
- Restocked shelves with new merchandise as needed.
- Assisted in creating effective window displays that promoted store specials and seasonal collections.
- Handled all customer complaints professionally and courteously while adhering to company policies.
- Operated cash register to process payments from customers accurately and efficiently.
- Performed weekly audits of stockroom organization and cleanliness standards according to company policy.
- Processed returns and exchanges quickly and efficiently while ensuring accuracy in paperwork.
- Recommended, selected and located merchandise based on customer desires.
- Exchanged merchandise for customers and accepted returns.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
Freelance Content Writer
Freelance-writers
Wilmington, DE
11.2020 - 02.2022
- Edited existing content for accuracy, clarity, and grammar.
- Created engaging content to attract readership and increase traffic to sites.
- Developed SEO-friendly content that was optimized for search engine visibility.
- Conducted keyword research to identify relevant topics for articles.
- Self employed- was able to pick up work when needed.
- Remote job that I was able to do while attending school full-time.
- Proofread and revised articles before submitting them to clients.
- Ensured compliance with copyright laws when using external materials.
- Integrated marketing campaigns into written content as required by clients.
- Communicated effectively with colleagues via email or chat platforms.
- Responded promptly to inquiries from customers regarding product information or services offered.
- Drafted posts and comments to engage audiences on social media platforms.
Sales Associate
Adidas Outlet
Lancaster, PA
07.2017 - 08.2019
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Assisted with Ship from Store- packaging orders and selecting products that were ordered online.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Obtained signatures for financial documents and internal and external invoices.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Exchanged merchandise for customers and accepted returns.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
Education
Bachelor of Arts - Journalism and Public Relations
Indiana University of Pennsylvania
Indiana, PA08.2024
Lampeter-Strasburg Senior High School
Lampeter, PA06.2018
Some College (No Degree) - Liberal Arts And General Studies
Harrisburg Area Community College
Harrisburg, PASkills
- Business Development
- Shipping Coordination
- Customer Needs Assessment
- Product Knowledge
- Microsoft Excel
- Microsoft Outlook and Office
- Microsoft PowerPoint and Word
- Teamwork
- Leadership
- Communication
- Interpersonal Skills
- Creativity Skills
- Writing
- Relationship Building
- Press Releases
- Upselling
- Marketing Promotions
- Staff Training and Motivation
- Product and Service Sales
- Digital Marketing
- Customer Support
- Advertising
- Visual Styling
- Social Media
- Editing
- Organization Skills
- Merchandising
- Speech, Proposal, Creative, News, and Report writing
- Written and Verbal Communication
- Public Relations
- Presentations
- Sales
- Problem Solving
- Research
- Stocking and replenishing
- Point of sale operation
- Product and service sales
Languages
English
Native/ Bilingual
German
Elementary
Accomplishments
- I was awarded MVP for the month of May 2018 at Adidas outlet for communication and sales.
Affiliations
- IUP Essay Services
- Varsity Cross Country and Track and Field through high school for 4 years
- Pioneer Interact Volunteer Program and Varsity Club throughout high school
Certification
- Microsoft PowerPoint Certification from LinkedIn
- Passed Writing Proficiency test on LinkedIn
- Salesforce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Sales Specialist
Dick Sporting Goods
04.2023 - Current
Sales Associate and Stylist
Urban Outfitters, Inc.
06.2022 - 03.2023
Freelance Content Writer
Freelance-writers
11.2020 - 02.2022
Sales Associate
Adidas Outlet
07.2017 - 08.2019
Bachelor of Arts - Journalism and Public Relations
Indiana University of Pennsylvania
Lampeter-Strasburg Senior High School
Some College (No Degree) - Liberal Arts And General Studies
Harrisburg Area Community College
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