Katie Oliver
Newport
Summary
Talented Manager with exceptional team leadership, planning and organizational skills built during a successful career. Thoroughly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with experienced management abilities and a result-driven approach.
Dedicated Customer Service professional with the knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in a medical setting. Strong observational skills combined with excellent patient evaluation abilities. Extensive history of cultivating strong patient rapport to provide quality care and an extensive education related to patient information and evaluation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Corporate Event Coordinator
Angel Food Catering
09.2022 - Current
- Built strong vendor partnerships through effective negotiation tactics and consistent follow-up, fostering long-term collaborations that benefited both parties.
- Performed event coordination for larger parties and gatherings.
- Created detailed timelines and budgets for events to meet all deadlines.
- Balanced competing priorities while managing multiple simultaneous projects to ensure timely completion of each task.
- Managed event logistics and operations.
- Developed detailed event reports, documenting all aspects of each event.
- Consulted with customers to determine objectives and requirements for events.
- Brainstormed and implemented creative event concepts and themes.
Hospitality Manager
Special Tree Rehabilitation
11.2021 - 04.2022
- Increased customer service ratings significantly through personable service.
- Motivating and supporting guest services and housekeeping employees.
- Collaborated with outside departments to coordinate solutions and retain resident/ guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Tracked Resident satisfaction surveys to recognize trends and create action plans for improving resident services.
- Scheduled work hours for 20 employees to achieve adequate manpower coverage.
- Order food needed to make client meals and snacks
- Order chemicals and supply's to be sure facility is always clean and disinfected
- Make menus for clients weekly for every meal to there satisfaction.
- Collaborated with outside departments to coordinate solutions and retain Resident satisfaction.
- Handled Resident complaints
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Promoted a positive work environment fostering teamwork among employees.
- Managed daily operations for a smooth functioning of the kitchen, ensuring high-quality service.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Scheduled work hours for 10 employees to achieve adequate manpower coverage.
CNA
Special Tree Rehabilitation
01.2018 - 11.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Receptionist/Administrative Assistant
Michigan Avenue Animal Hospital
05.2017 - 10.2017
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Kept reception area and exam rooms clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted Vets and techs with procedures.
Cook
Special Tree Rehabilitation
11.2011 - 05.2017
- Assisted chef with planning easy but good meals for residents.
- Produced high volume covers per day and maintained near-perfect Resident satisfaction scores.
- Ordered and received products and supplies to stock kitchen areas.
- Reduced annual food and labor costs through proper budgeting, scheduling and management of inventory.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
GED -
Belleville High School
Belleville, MISkills
- New hire training
- Data Collection
- Detail-driven
- Proficiency in hospitality communication skills
- Calm under pressure
- Committed team player
- Adaptable
- Exceptional communication skills
- Proficient in microsoft word and excel
- Customer service expert
- Superior organizational skills
- Staff Management
- Policies and procedures
- Strategic planning
Certification
- ServSafe Certification
- ServSafe food protection manager certification
Timeline
Corporate Event Coordinator
Angel Food Catering
09.2022 - Current
Hospitality Manager
Special Tree Rehabilitation
11.2021 - 04.2022
CNA
Special Tree Rehabilitation
01.2018 - 11.2021
Receptionist/Administrative Assistant
Michigan Avenue Animal Hospital
05.2017 - 10.2017
Cook
Special Tree Rehabilitation
11.2011 - 05.2017
GED -
Belleville High School
- ServSafe Certification
- ServSafe food protection manager certification
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