Katie Brayden
Dunedin,FL
Summary
Dynamic banking professional with extensive experience at Wells Fargo, recognized for enhancing customer satisfaction and operational efficiency. Proven track record in coaching teams and managing banking operations, ensuring compliance and accuracy. Skilled in cash management and problem-solving, fostering strong client relationships to drive business success.
Overview
10
10
years of professional experience
Work History
Bank Manager
Wells Fargo
01.2016 - 03.2017
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
Banker
Wells Fargo
01.2014 - 01.2016
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Bank Teller
Wells Fargo
01.2013 - 01.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
Sales Manager
Maurices
02.2011 - 01.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Master At Arms
United States Navy
04.2007 - 01.2011
- Managed access control systems, ensuring only authorized individuals entered restricted areas.
- Facilitated security-related training and education programs for new personnel, ensuring a thorough understanding of policies and procedures among all members of the organization.
- Streamlined incident reporting for improved response times and increased overall safety.
- Ensured compliance with all federal regulations pertaining to firearms storage, handling, and transportation while serving as a key member of the armory management team.
- Assisted in the development of security plans for special events, resulting in no major incidents during high-profile gatherings.
- Implemented emergency response drills, increasing preparedness among all personnel within the facility.
- Increased base security through comprehensive training programs for all personnel.
Education
2 Associates - Criminal Justice And Law Enforcement
Madisonville Community College
Madisonville, KYSkills
- Operational efficiency
- Branch administration
- Cash management
- Credit analysis
- Teller auditing
- Budget planning
- Loan processing
- Banking operations
- Willing to learn
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Bank Manager
Wells Fargo
01.2016 - 03.2017
Banker
Wells Fargo
01.2014 - 01.2016
Bank Teller
Wells Fargo
01.2013 - 01.2014
Sales Manager
Maurices
02.2011 - 01.2013
Master At Arms
United States Navy
04.2007 - 01.2011
2 Associates - Criminal Justice And Law Enforcement
Madisonville Community College
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