Katie Bresnahan
Resource Manager
Fallbrook,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated community service volunteer with history of meeting organization goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Intelligent community services manager with budget monitoring and program oversight expertise. Enthusiastic professional with more than 15 years of working in community to provide information regarding available programs.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Service Unit Manager
Girl Scouts San Diego- Volunteer Position
Fallbrook, CA
09.2004 - Current
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Evaluated volunteers' strengths and assigned tasks based upon experience and training.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Helped develop monthly schedules and assignments.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Referred troop leaders to appropriate service unit team members, community agencies and organizations to meet troop needs.
- Coordinated individual referrals to obtain community services, advocate for individual troop and service unit troop needs and resolve roadblocks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Worked with managers to coordinate team development activities and trainings.
- Monitored expenditures to mitigate risk of overages.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Led project teams through design, construction and launch process.
- Planned, designed and scheduled phases for large projects.
- Modified and directed project plans to meet organizational needs.
- Made decisions independently and collaboratively on troop and service unit related challenges.
Business Office Manager
Live Oak Engineering
Fallbrook, CA
04.2003 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maximized cash flow through optimal billing and collection processes.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Updated reports, managed accounts and generated reports for company database.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Community Club Leader
4-h Youth Development Organization
Fallbrook, CA
08.2020 - 07.2022
- Planned and implemented range of enrichment activities to promote values and development.
- Utilized diverse instructional strategies to engage students and enhance learning.
- Conferred with design and production teams to identify and resolve issues negatively impacting [Type] operations.
- Taught individuals how to properly complete tasks, improving execution and streamlining processes.
- Led groups of up to 65 children between ages of 6 and 17.
- Collaborated with other educators to develop strong curricula, instructional methods and policies.
- Prepared and distributed educational leaflets, pamphlets and visual aids.
- Gave instruction on agricultural processes, pest management and food safety.
- Developed, gathered and purchased instructional materials for classes and programs.
- Prepared annual budgets with controls to prevent overages.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized and safe environment for employees and patrons.
- Onboarded new volunteers with training and new volunteer documentation.
- Cross-trained existing volunteerss to maximize team agility and performance.
Field Biologist
Pangea Biological
Fallbrook, CA
08.2013 - 07.2014
- Provided support for projects by attending and participating in team meetings.
- Conducted onsite biological surveys for projects and determined new methods to improve habitat issues.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents.
Inside Sales Account Representative
Monrovia Nursery
Azusa, CA
04.1997 - 08.1999
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created and updated customer accounts with relevant information.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Education
Bachelor of Science - Ecology And Evolutionary Biology
University of California Santa Barbara
Santa Barbara, CA 09.1991 - 06.1995
Associate of Arts - Landscape Design
Miracosta College
Oceanside, CA 09.2016 - 06.2018
Skills
Written and verbal communication
Attention to Detail
Teamwork and Collaboration
Excellent Communication
Client needs assessments
Interviewing skills
Organization and Time Management
G-Suite
Multitasking Abilities
Data Entry
Teambuilding
Decision-Making
Critical Thinking
Problem-Solving
Active Listening
Training and Development
Project Management
Schedule optimization
Coaching and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Community Club Leader
4-h Youth Development Organization
08.2020 - 07.2022
Associate of Arts - Landscape Design
Miracosta College
09.2016 - 06.2018
Field Biologist
Pangea Biological
08.2013 - 07.2014
Service Unit Manager
Girl Scouts San Diego- Volunteer Position
09.2004 - Current
Business Office Manager
Live Oak Engineering
04.2003 - Current
Inside Sales Account Representative
Monrovia Nursery
04.1997 - 08.1999
Bachelor of Science - Ecology And Evolutionary Biology
University of California Santa Barbara
09.1991 - 06.1995