Detail-oriented individual with exceptional communication and project management skills. Adept at handling multiple tasks effectively and efficiently in fast-paced environments. Recognized for a proactive approach to identifying and addressing issues. Strong focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager
NextSource (ERCOT, Shell)
01.2023 - Current
Lead day-to-day operations for the Shell and ERCOT accounts, ensuring program excellence for contingent workforce solutions
Collaborate with suppliers and hiring managers to support staffing needs, onboarding, and compliance with client policies
Utilize VMS tools (e.g
VNDLY, IQN) to manage job postings, candidate screenings, and onboarding/offboarding processes
Partner closely with client leadership to refine recruitment strategies, align supplier performance, and address escalations
Oversee workforce management programs and drive efficiency through process improvements and data-driven decisions
Interacted with customers and clients to identify business needs and requirements.
Program Specialist
NextSource (Acosta, ERCOT, Shell)
01.2021 - 01.2023
Supported the Shell, Acosta, and ERCOT accounts by managing supplier relationships, job requisitions, and contingent worker lifecycle processes
Established effective communication protocols between clients, suppliers, and contractors to minimize misunderstandings and streamline workflows
Spearheaded onboarding improvements, including creating user guides for systems such as timesheet entry, billing management, and job processing
Provided real-time updates to clients on staffing progress, supplier compliance, and resolution of onboarding delays
Played a key role in preparing RFPs, program audits, and quarterly business reviews for clients
Program Specialist
nextSource (College Board)
01.2019 - 01.2020
Partnered with the direct sourcing team and suppliers to manage contracts and act as a liaison between client managers and vendors, maintaining a vendor-neutral environment
Established workflows for the College Board Managed Staffing Program via nextSource
Utilized VNDLY to process job postings, shortlist candidates, arrange interviews, and onboard/offboard contingent workers
Prepared clearly written and formatted documents and reports.
Coordinated and scheduled meetings and appointments.
Compiled and analyzed data to produce reports.
Recruiter
Vector Talent Resources
01.2016 - 01.2019
Started as a Recruitment Research Analyst Intern (6 months), developing sourcing techniques to identify qualified candidates using Boolean logic, market analysis, and job site data
Promoted to RPO Recruiter, successfully contributing to securing contracts with two companies
Played a pivotal role in launching recruitment operations in high-demand markets with 2% unemployment rates, helping establish new sites
Company Relations Intern
J.H. Adams Inn (Independent Hotel)
09.2015 - 12.2015
Conducted candidate interviews and training on organizational policies and logistics
Gained hands-on experience in event planning, including organizing RSVPs, maintaining budgets, coordinating calendars, and managing vendor relationships
Brand Assistant
Zaxby’s Restaurant
09.2015 - 12.2015
Acted as a brand ambassador for Zaxby’s on the High Point University campus, fostering relationships with local establishments to increase brand awareness
Developed and executed plans to align the brand with university needs, enhancing engagement
Updated spreadsheets with statistical, financial and non-financial information.
Education
B.S. - Business Administration, Minor: Human Relations
High Point University
High Point, NC
01.2016
Skills
Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), JobDiva, WorkDay, VNDLY, IQN Beeline