Summary
Overview
Work History
Education
Skills
Timeline
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KATIE BRICKMAN

Oklahoma City,OK

Summary

Detail-oriented events and hospitality professional bringing more than 5 years experience in public and private event planning. Highly-motivated team player, skilled in event management, trend tracking, and maintaining industry relationships. Knowledgeable and experienced in budgeting, vendor coordination, and event promotion and marketing.

Overview

4
4
years of professional experience

Work History

Convention Services Manager

Omni Hotels & Resorts
Oklahoma City, OK
01.2024 - Current
  • Successfully managed multiple in-house groups by coordinating all guests' needs, including but not limited to: food and beverage requirements, A/V, rooming lists, amenities, and billing instructions
  • Serviced over 30 local and national groups while maintaining a Medallia customer satisfaction rating of 9.0 or higher
  • Managed food and beverage forecasts from group turnover to ensure it was up to date and accurate
  • Prepared resumes and BEOs for upcoming groups and reviewed all details in weekly staff meetings
  • Ensured site inspections and client visits to the hotel were successful by communicating accurate details in advance to all departments.

Convention Services Manager

Visit OKC (Greater Oklahoma City Chamber)
Oklahoma City, OK
11.2021 - Current
  • Provided services for over 50 conferences, trade shows, and sporting events, maintaining a customer satisfaction rate of 97% or higher
  • Organized more than 20 client site visits, arranging flights, transportation, hotel accommodations, and comprehensive site visit tours
  • Successfully planned two annual awards ceremonies, managing venue selection, catering, and decor
  • Collaborated with internal marketing team to help clients produce brochures, signage, and event materials for optimum effect
  • Provided personalized visitors' information and VIP gifts to clients, contributing to enhanced customer satisfaction.

Inside Sales Representative

Paycom
Oklahoma City, OK
04.2021 - 10.2021
  • Responded promptly and professionally to customer inquiries to maintain customer satisfaction
  • Utilized both digital and telephone channels to generate sales leads
  • Negotiated prices, terms of sale, and service agreements to close transactions.

Event Rental Manager

Myriad Gardens Foundation
Oklahoma City, OK
08.2020 - 04.2021
  • Managed the booking and execution of over 250 private and public events, resulting in over $300,000 in booking sales
  • Updated and maintained rental agreement proposals, contracts, and documents
  • Served as a key point of contact for potential renters, providing tours and comprehensive information on the venue
  • Planned all event logistics for outside renters and internal staff
  • Successfully oversaw the budgeting process for 2 fiscal years.

Education

Bachelor of Arts - Communications

University of Oklahoma
12.2018

Skills

  • Customer Service
  • Problem-solving
  • Staff and event coordination
  • Networking and relationship building
  • Site Visits
  • Proficient in Excel, Simpleview, and Salesforce

Timeline

Convention Services Manager

Omni Hotels & Resorts
01.2024 - Current

Convention Services Manager

Visit OKC (Greater Oklahoma City Chamber)
11.2021 - Current

Inside Sales Representative

Paycom
04.2021 - 10.2021

Event Rental Manager

Myriad Gardens Foundation
08.2020 - 04.2021

Bachelor of Arts - Communications

University of Oklahoma

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